topic Re: I get the error: The record can not be found in Integration and Testing

I get the error: The record can not be found

carlosdanielmou — Wed, 04 May 2016 17:54:22 GMT

With an account, If I call createCustomerProfileRequest and immediately call getHostedProfilePageRequest with customerProfileId that restored my previous call fails, I get the error: The record can not be found
but between the first call and the second I wait 10 seconds, the call to getHostedProfilePageRequest Ok returns the token

But with another account, If I call createCustomerProfileRequest and immediately call getHostedProfilePageRequest is Ok, Return the token.

That timeout is configured account?

PD: sorry for my English

Re: I get the error: The record can not be found

BillTheCat — Wed, 04 May 2016 20:43:16 GMT

I've been having similar symptoms as carlos in my test environment which is connected to a sandbox account. When I create a new payment profile, there seems to be a delay when I can retrieve that new payment profile. I’ve been cruising the forums, to see if anyone else was having the same problem.

Re: I get the error: The record can not be found

RichardH — Wed, 04 May 2016 20:57:48 GMT

Hello @BillTheCat @carlosdanielmou

I've reported your issue to the product team for analysis.

I'd recommend subscribing to this topic so that you'll be alerted via email if there are updates. To subscribe, click Topic Options at the top of this thread and then select Subscribe. You'll then receive an email once anyone replies to your post.

Thanks,

Richard

Re: I get the error: The record can not be found

RichardH — Wed, 04 May 2016 22:44:26 GMT

@BillTheCat

Are you also calling getHostedProfilePageRequest immediately after generating the profile?

Richard

Re: I get the error: The record can not be found

carlosdanielmou — Thu, 05 May 2016 12:26:42 GMT

Yes, I'm calling getHostedProfilePageRequest immediately after call createCustomerProfileRequest

Re: I get the error: The record can not be found

BillTheCat — Thu, 05 May 2016 14:28:28 GMT

Richard, I'm using CIM and the "AuthorizeNetPopup" window that points to https://test.authorize.net/profile/addPayment

And when the popup is closed (AuthorizeNetPopup.closePopup), I send a url variable to the main form, to indicate to refresh the page and do a getCustomerProfileRequest. When the getCustomerProfileResponse comes back I look for all payment profile ids from returned customerPaymentProfileMaskedType.

Normally, the new profile comes back with that next call to getCustomerProfileRequest.

Right now, after 1 or two more page refreshes (or calls out to getCustomerProfileRequest), it will then see the new payment profile.

No problems with production.

Re: I get the error: The record can not be found

BillTheCat — Mon, 09 May 2016 22:14:08 GMT

It seems to be working OK now.

Re: I get the error: The record can not be found

carlosdanielmou — Wed, 11 May 2016 12:49:37 GMT

@BillTheCat as you did it work?

I still have the same problem, even with production accounts

Re: I get the error: The record can not be found

cvirtu240 — Wed, 11 May 2016 14:37:35 GMT

We just started getting the issue again this AM. Anyone else having issues?

Re: I get the error: The record can not be found

RichardH — Wed, 11 May 2016 15:19:15 GMT

Hello

I've reported your issue to the product team for analysis.

I'd recommend subscribing to this topic so that you'll be alerted via email if there are updates. To subscribe, click Topic Options at the top of this thread and then select Subscribe. You'll then receive an email once anyone replies to your post.

Thanks,

Richard

Re: I get the error: The record can not be found

RichardH — Wed, 11 May 2016 16:03:50 GMT

@cvirtu240 Are you experiencing this problem in the sandbox, production or both?

Richard

Re: I get the error: The record can not be found

cvirtu240 — Wed, 11 May 2016 16:20:54 GMT

Sorry for the lack of specifics...Sandbox only....

Re: I get the error: The record can not be found

jquintero — Mon, 16 May 2016 18:43:25 GMT

Any update on this?

Re: I get the error: The record can not be found

carlosdanielmou — Tue, 17 May 2016 12:34:26 GMT

@jquintero No, We are waiting for a prompt resolution.

Re: I get the error: The record can not be found

RichardH — Tue, 17 May 2016 15:42:08 GMT

I've asked for an update from product development.

Richard

Re: I get the error: The record can not be found

Keloh — Thu, 19 May 2016 09:45:40 GMT

This issue now affects production environment as well.

Re: I get the error: The record can not be found

kylepauljohnson — Thu, 19 May 2016 15:45:39 GMT

We are seeing this issue as well. So far we have noticed it only in the sandbox.

Re: I get the error: The record can not be found

RichardH — Thu, 19 May 2016 22:25:33 GMT

Hello Everyone,

Our apologies for this sandbox issue. If you could please use our contact us form and provide your sandbox API Login, we can enable a work-around until the issue is completely resolved.

Richard

Re: I get the error: The record can not be found

kylepauljohnson — Fri, 20 May 2016 16:48:48 GMT

Richard: How long do we expect for a reply to the contact form? Would like to get this moving along again.

Re: I get the error: The record can not be found

Lilith — Fri, 20 May 2016 23:07:42 GMT

@kylepauljohnson We applied a fix today in Sandbox. Could you confirm whether you're seeing the issue any longer, please?