topic Re: PaymentProfile Record not found getCustomerProfile in Integration and Testing

PaymentProfile Record not found getCustomerProfile

JeusChristian — Fri, 20 May 2016 11:25:22 GMT

Hello everyone,

I'm having an issue on getting customer payment profile when adding it from the iframe or directly to the CIM sandbox account. The CIM shows that the payment profile was recorded but when i requested to get the Customer payment profiles it returns null. I don't know if this issue also exist on my production account.

Re: PaymentProfile Record not found getCustomerProfile

RichardH — Fri, 20 May 2016 15:26:31 GMT

@JeusChristian, this is a known issue with our sandbox. Please follow these instructions: https://community.developer.authorize.net/t5/Integration-and-Testing/I-get-the-error-The-record-can-not-be-found/m-p/54669#M29634

Richard

Re: PaymentProfile Record not found getCustomerProfile

JeusChristian — Mon, 23 May 2016 01:55:31 GMT

I think this issue on sandbox doesn't persist anymore. I checked and validated the scenario and im already getting the customer payment profile. I hope this issue doesn't resurface again. Thanks!