topic Re: How do I get Auth.net support to respond? Total radio silence. in Integration and Testing

How do I get Auth.net support to respond? Total radio silence.

AllyN — Thu, 16 Jun 2016 17:14:24 GMT

I've submitted 2 different tickets to Authorize.net customer support, and I've received no reply at all. I have a customer that's been unable to use their account for over a week, and I can't get anyone at Auth.net to respond to my inquiry. Is there a magic incantation to get a response to my support ticket? Phone support was not helpful.

Re: How do I get Auth.net support to respond? Total radio silence.

RichardH — Thu, 16 Jun 2016 17:45:53 GMT

Hello @AllyN

I would recommend calling customer support and ask for escalation of your issue to a support specialist.

If you're able to duplicate the problem in the sandbox, we can assist you here in the community or use the contact us form for developer support.

Richard