topic Re: Specify Email Sender Option missing in my account which is in Test Mode ? in Integration and Testing

Specify Email Sender Option missing in my account which is in Test Mode ?

mitrajyam — Tue, 05 Jul 2016 11:35:17 GMT

Hi Team,

My Authorize.net account is in Test Mode.

I would like activate my account "Test Mode" to "Live ".

Before Moving live I would like to configure my account user email Id as Sender email id for my customer email receipts.

I have gone through some forums and find one solution like

there will be one option Specify Email Sender section will be available in Edit Profile Information page and have to check the box next to Use this email address as sender.

https://support.authorize.net/authkb/index?page=content&id=A71&actp=LIST.

But in my authorize.net account this option is not available.

In Edit Profile Information page at the bottom of the page i can able to see
Specify Email Reply-To Address section and a check box next to Use this email address as reply-to.

could any one please suggest me why my authorize.net account not having the Specify Email Sender feature in User profile.

Thanks

Rajyam

Re: Specify Email Sender Option missing in my account which is in Test Mode ?

RichardH — Fri, 08 Jul 2016 18:16:07 GMT

Hello @mitrajyam

Is this for your sandbox or production account?

Richard

Re: Specify Email Sender Option missing in my account which is in Test Mode ?

mitrajyam — Mon, 11 Jul 2016 07:23:20 GMT

Hi @Richard

This is for my Production Account.

Thanks

Rajyam

Re: Specify Email Sender Option missing in my account which is in Test Mode ?

RichardH — Mon, 11 Jul 2016 15:20:02 GMT

Since this question is for your production account, I would suggest contacting customer support to confirm that your gateway is properly configured and the Login ID you are using has the necessary access.

Richard

Re: Specify Email Sender Option missing in my account which is in Test Mode ?

mitrajyam — Thu, 14 Jul 2016 04:20:41 GMT

Thanks @ Richard.