topic Re: E00040 The record cannot be found. right after profile create in Integration and Testing

E00040 The record cannot be found. right after profile create

agoniabg — Mon, 04 Jul 2016 12:26:07 GMT

Sometimes when create a new Payment Profile and right after that call subscribe with profile api I got E00040 error. After resubmitting the request later it works...

This seems like a bug in authorize.

I'm using sandbox account with the php library.

Re: E00040 The record cannot be found. right after profile create

RichardH — Fri, 08 Jul 2016 18:13:44 GMT

Hello @agoniabg

We've reported this issue to our product team for analysis.

You might also consider just creating a subscription directly which will also create a customer profile as well in a single call.

Richard

Re: E00040 The record cannot be found. right after profile create

agoniabg — Tue, 12 Jul 2016 13:06:13 GMT

Hello @RichardH and thanks for the reply.

I tried with the call you mansioned.

But in create Payment Profile call there is an option validationMode=live, which validates the card.

I miss it here. :(

How I validate the card before create a subscription.

Manually make AUTH_ONLY transaction for $0.1 and then void it right before calling the create subscription api?

What is the recommended approach?

Re: E00040 The record cannot be found. right after profile create

Saurabh0310 — Tue, 29 Aug 2017 10:57:17 GMT

Hi,

We are facing same issue in 2017. Is the issue fixed with some way or other or product team just ignored it. ??

Please update.

Thanks

Re: E00040 The record cannot be found. right after profile create

CoreyC — Tue, 29 Aug 2017 22:05:52 GMT

Being worked on here as well:
https://community.developer.authorize.net/t5/Integration-and-Testing/E00040-when-Creating-Subscription-from-Customer-Profile/m-p/59597#M34176