topic CIM Hosted Payment Form Error in Integration and Testing

CIM Hosted Payment Form Error

rut5949 — Tue, 12 Jul 2016 15:52:07 GMT

We have had our CIM Hosted Payment Form in service for a couple of years. Over the last 12 months we have started seeing some customers get an error when the they complete the form and click Save. All that is displayed is the word "error" in red. In every case if we enter the same exact information from a different computer it works correctly. This is a screen shot of the form with error:

Does anyone know what would cause this error?

Thanks

Rut Scarborough

Re: CIM Hosted Payment Form Error

RichardH — Wed, 13 Jul 2016 04:03:37 GMT

Hello Rut,

Are these separate computers using the same browser, settings, addons, etc?

You might also consider moving to our new Accept Customer forms which are mobile-optimized and offer more configuration options.

Richard

Re: CIM Hosted Payment Form Error

rut5949 — Sat, 16 Jul 2016 21:43:37 GMT

Thanks Richard,

We have not been able to determine any common denominator among the customers that see this error.

Rut Scarborough