topic Re: Relay Response - Script timed out in Integration and Testing

Relay Response - Script timed out

rockon77 — Fri, 22 Jul 2016 17:11:45 GMT

I am getting this error, which I have researched but haven't found a solution:

"Your script timed out while we were trying to post transaction results to it. Transaction Result: This transaction has been approved."

I found this error does not occur until I am on the 15th or 20th transaction in a row. After that, I get the error every time for hours.

I am using relay response, and on my relay response page, I have page_load trying to get the response connection and then if it's successful, sending the data to my database. Is this not where this code should be?

  protected void Page_Load(object sender, System.EventArgs e)
    {

        try
        {
            var sr = new SIMResponse(Request.Form);   
        }
        catch
        {
            //Error
        }

         try
        {
            //Grab the data from the form, display it to the user, and also send it to the database
        }
        catch
        {
            //Error
        }
}

So should this code not be in page_load, or is there maybe an issue if I am submitting the same card over and over for testing, or maybe something else?

Re: Relay Response - Script timed out

RaynorC1emen7 — Fri, 22 Jul 2016 18:55:28 GMT

Sound like your database have issue.

Test it by not sending the data to the database and see if the issue still occur.

Re: Relay Response - Script timed out

rockon77 — Fri, 22 Jul 2016 19:08:18 GMT

Thank you for your suggestion. Okay I tried commenting that out as well as trying to comment other parts out. I still get the script timed out error, even with the entire page commented out. So I guess this means there is something wrong on the server end? How can I test that?

On my payment page before the relay response, I have this:

private void AuthorizeDetails()
    {
        BtnSubmit.PostBackUrl = "https://secure2.authorize.net/gateway/transact.dll";
        strAuthorizeNet_x_relay_url = "https://www.mysite.com/relayresponse.aspx";

        //Info to send to Authorize
        strAuthorizeNet_x_amount = LblAmountDueConfirm.Text;
        strAuthorizeNet_x_login = ConfigurationManager.AppSettings["AUTHORIZE_NET_API_LOGIN"];
        strAuthorizeNet_x_fp_timestamp = AuthorizeNet.Crypto.GenerateTimestamp().ToString();
        strAuthorizeNet_x_fp_sequence = AuthorizeNet.Crypto.GenerateSequence();
        strAuthorizeNet_x_relay_response = "TRUE";
        strAuthorizeNet_x_test_request = "FALSE";
        strAuthorizeNet_x_fp_hash = AuthorizeNet.Crypto.GenerateFingerprint(ConfigurationManager.AppSettings["AUTHORIZE_NET_TRANSACTION_KEY"], strAuthorizeNet_x_login, decimal.Parse(strAuthorizeNet_x_amount), strAuthorizeNet_x_fp_sequence, strAuthorizeNet_x_fp_timestamp);
    }

Re: Relay Response - Script timed out

rockon77 — Fri, 22 Jul 2016 20:34:28 GMT

Is there an alternate way to send the data to Authorize, display it to the user, and send it to the database other than relay response?

Re: Relay Response - Script timed out

RaynorC1emen7 — Fri, 22 Jul 2016 22:44:39 GMT

Not for SIM/DPM, there isn't. unless you want to use hte receipt page on authorize.net. And get your transactions later.

Re: Relay Response - Script timed out

RichardH — Fri, 22 Jul 2016 23:07:30 GMT

If you're willing to create your own payment form, you can use Accept.js which is a Javascript library that replaces DPM. It avoids sending any sensitive card data through your servers and gives you the direct response through the Authorize.Net API.

http://developer.authorize.net/api/reference/features/acceptjs.html

Richard

Re: Relay Response - Script timed out

rockon77 — Fri, 22 Jul 2016 23:14:02 GMT

Thanks to both of your answers. I am interested in Accept.js. Thanks! I think I'll go this route, as I am worried that the relay response could be too unreliable. Can you please tell me though, will Accept.js be a solution long-term (as far as authorize.net keeping the library updated)? I plan to have this implemented for years so I don't want to have something that is going to die out and leave me back to square one.

Re: Relay Response - Script timed out

RichardH — Fri, 22 Jul 2016 23:22:24 GMT

Accept.js is here for good, designed from the ground up to replace DPM.

Richard

Re: Relay Response - Script timed out

rockon77 — Sat, 23 Jul 2016 23:13:19 GMT

I've been looking at it. How exactly do I send and receive other data to/from Authorize (like sending billing info and getting transaction info to my db)? It seems the sample has a customer profile, which isn't what I am using.

Re: Relay Response - Script timed out

RichardH — Mon, 25 Jul 2016 14:01:44 GMT

Hello @rockon77

Accept.js allows you to leverage the Authorize.Net API but avoid sending sensitive card data through your servers.

Richard

Re: Relay Response - Script timed out

rockon77 — Mon, 25 Jul 2016 15:38:53 GMT

Okay thanks. One last question... my relay response page can handle errors as well as successful payments. However if that "script time out" error occurs, the relay response page does not load. So is there a way to tell authorize.net if there is complete failure loading this response page, go to another page like error.aspx?

Re: Relay Response - Script timed out

RichardH — Mon, 25 Jul 2016 16:44:24 GMT

@rockon77 Unfortunately there is not which is why we are moving away from Relay Response and moving to more robust solutions like Accept.js.

Richard