topic Re: CIM error when saving customer payment profile in live mode in Integration and Testing

CIM error when saving customer payment profile in live mode

ganesangopal — Thu, 08 Sep 2016 11:31:15 GMT

Hi,

We are using authnet php sdk for creating customer profiles and using code similar to what is mentioned in doc/CIM.markdown file. In live site, whenever user signed up in site by giving card details, following error is thrown

Authorize.net CIM Error: Error Message: The record cannot be found. E00040

Authorize.net CIM Error: Error Message: The 'AnetApi/xml/v1/schema/AnetApiSchema.xsd:customerProfileId' element is invalid - The value '' is invalid according to its datatype 'AnetApi/xml/v1/schema/AnetApiSchema.xsd:numericString' - The Pattern constraint failed. E00003

We didn't face this error in sandbox account and it occurs only in live account. Please advise on possible reason for this error and how to fix this.

Re: CIM error when saving customer payment profile in live mode

RichardH — Thu, 08 Sep 2016 15:53:23 GMT

Hello @ganesangopal

Could you clarify if you're getting this error when you create profiles, or if you attempt to use a profile for a transaction shortly after it was created?

Richard

Re: CIM error when saving customer payment profile in live mode

ganesangopal — Thu, 08 Sep 2016 18:56:58 GMT

@RichardH I am getting this error when creating customer profiles. Please let me know your thoughts on this.

Thanks
Ganesan

Re: CIM error when saving customer payment profile in live mode

RichardH — Thu, 08 Sep 2016 18:59:04 GMT

@ganesangopal I'm going to escalate this and see what additional information they need to assist.

Richard

Re: CIM error when saving customer payment profile in live mode

ganesangopal — Thu, 08 Sep 2016 19:01:53 GMT

@RichardH okay. Thank you. It would be great if i get solution as soon as possible

Re: CIM error when saving customer payment profile in live mode

Jesmaster — Thu, 08 Sep 2016 19:07:29 GMT

FYI I am also getting the same error on one of my sites today as well. Only when trying to create new CIM profiles and only in production mode, sandbox is fine.

Let me know if you need me to provide any additional information.

Re: CIM error when saving customer payment profile in live mode

RichardH — Thu, 08 Sep 2016 20:57:58 GMT

@Jesmaster @ganesangopal

Please use the contact us form and provide your API Login and if possible some sample profile ids to investigate further.

Could you also please provide a sample request and response with any sensitive information removed.

Richard

Re: CIM error when saving customer payment profile in live mode

RichardH — Thu, 08 Sep 2016 23:24:36 GMT

Hello,

@ganesangopal @Jesmaster

We believe we have found and fixed this issue. Please confirm that you are no longer experiencing E00040 errors when creating customer profiles.

Richard

Re: CIM error when saving customer payment profile in live mode

ganesangopal — Fri, 16 Sep 2016 16:20:09 GMT

@RichardH yes i am not experiencing this error now. Thanks for fixing this.

Thanks
Ganesan