Many transactions declined with nondescript reason text 'This transaction has been declined.'.

kofhearts — Wed, 14 Sep 2016 11:02:17 GMT

Today i did some data analysis over the transactions that happen on our company's site. I found that a large number of transactions have been declined with a not so descriptive reason text. The data is as shown below

440 transactions have been declined and the following error reasons were given by authorize.net

response_code = 2
response_reason_code = 2
response_reason_text = This transaction has been declined.

The reason text is not very decriptive so i wanted to request information regarding the real reason of this error. Looking at the records these were transactions where users provided all the required information so it is not likely that these were errors on the customer's side. I appreciate any answer to this dilemma. Thanks!

Re: Many transactions declined with nondescript reason text 'This transaction has been declined.'.

RichardH — Wed, 14 Sep 2016 13:58:33 GMT

Hello @kofhearts

This response code is a decline by the customer's issuing bank. You will need to contact your merchant service provider for more details.

Richard

topic Re: Many transactions declined with nondescript reason text 'This transaction has been declined.'. in Integration and Testing

Many transactions declined with nondescript reason text 'This transaction has been declined.'.

Re: Many transactions declined with nondescript reason text 'This transaction has been declined.'.