topic Re: Slow response to sandbox; in Integration and Testing

Slow response to sandbox;

leehinde — Tue, 28 Jun 2016 01:47:03 GMT

There have been earlier comments on this, but none current, so I'm staring again.

I'm hitting https://apitest.authorize.net/xml/v1/request.api and waiting 40-50 seconds for a response. This is both from a test client (Paw) and from the web page:

https://developer.authorize.net/api/reference/index.html.

Re: Slow response to sandbox;

leehinde — Tue, 28 Jun 2016 18:33:33 GMT

It's down to 27 seconds in come cases. Just tested via a different network and it was 40 seconds.

I need to know if this how it works, if so, it's not useful.

If this is just how a sandbox account works, then I need a way to end test posts to a live account, which doesn't look like is avaialble anymore if I read that right.

Re: Slow response to sandbox;

leehinde — Wed, 19 Oct 2016 21:24:40 GMT

Just bouncing this again to see if anyone from authroize.net would like to comment...

Thanks.

Re: Slow response to sandbox;

RichardH — Wed, 19 Oct 2016 21:35:09 GMT

Hello @leehinde

Are you seeing this problem consistently or intermittently? It might also help to understand how you are connecting to the sandbox, if via SDK or API. Is the delay for any transaction or just specific transaction types?

Richard

Re: Slow response to sandbox;

leehinde — Wed, 19 Oct 2016 21:57:14 GMT

It's every time I try.

Both from the api reference web page: https://developer.authorize.net/api/reference/index.html

And I constructed a hit in Paw https://paw.cloud/ to see if it was different.

The first sample in the api reference (authentication) is fast. It's the second example, Charge a Credit Card, that takes 30-40 seconds to respond.

Re: Slow response to sandbox;

RichardH — Wed, 19 Oct 2016 23:13:33 GMT

@leehinde

Could you provide a full sample request for us to examine?

Richard

Re: Slow response to sandbox;

leehinde — Wed, 19 Oct 2016 23:19:13 GMT

@RichardH

Go to the example page at https://developer.authorize.net/api/reference/index.html
Provide the credentials needed at the top of the page under Authentication and the Sandbox Credentials tab.
Click "Send" under the Try It tab. ( I am using json, but the format doesn't change the response time.)
Scroll down to Charge A Credit Card
The credentials entered above should be entered in the sample there.
Click the Try It tab.
Click the Send button.

Re: Slow response to sandbox;

RichardH — Thu, 20 Oct 2016 15:10:18 GMT

@leehinde

Very odd. When I test using the api reference, I get a response almost immediately. Tested using multiple workstations on different networks. Same results.

I also checked with our support team who monitor our systems. They run automated tests against this exact method both via API and API Reference Try it page with a response in the range from 300ms to 1900ms.

Richard

Re: Slow response to sandbox;

leehinde — Thu, 20 Oct 2016 15:37:09 GMT

@RichardH That's actually good news. I was hoping it was some idiosyncracy in my setup. Although, as I said, I tried on a different network as well. I'll keep working with it.

Thanks for testing.