topic Re: Sandbox not processing payments for a while now in Integration and Testing

Sandbox not processing payments for a while now

martintz0n3v — Tue, 25 Oct 2016 10:39:08 GMT

Hello,

For the past hour the SIM on sandbox has been unabled to process any payment.

When entering proper test card details the page "thinks" for a while and then returns the message "Error An error occurred during processing. Please try again."

This started happening out of nowhere. I saw there was an announcement for scheduled maintenance, but it's not for today.

Is there a problem with the servers or something else is wrong?

Thanks!

Re: Sandbox not processing payments for a while now

knmukundkn — Tue, 25 Oct 2016 11:24:22 GMT

I'm Facing the same issue with the authorize .net sandbox.

Re: Sandbox not processing payments for a while now

RichardH — Tue, 25 Oct 2016 14:48:03 GMT

We've reported this to our operations team who are investigating.

Richard

Re: Sandbox not processing payments for a while now

pbriscoe — Tue, 25 Oct 2016 17:36:13 GMT

We are also having this issue! :)

Re: Sandbox not processing payments for a while now

npgiorgi — Tue, 25 Oct 2016 17:43:48 GMT

I can't create a Sandbox account, is the service available?

Re: Sandbox not processing payments for a while now

stephane — Tue, 25 Oct 2016 17:55:35 GMT

Hello,

We have the same problem and just noticed login to sandbox isn't working too.

Stephane

Re: Sandbox not processing payments for a while now

jrotero20 — Tue, 25 Oct 2016 18:52:31 GMT

I am also having this issue, with both log into the sandbox admin and with payments returning as if they were declined. However, I just got an email that the test payment was accepted so something weird is definitely going on.

Re: Sandbox not processing payments for a while now

jrotero20 — Tue, 25 Oct 2016 18:56:57 GMT

It looks like they may have lost some user accounts along the way because I was having issues with sandbox login and even with reset password / user. I registered the account again, using the exact same credentials as my previous account and then was able to access the sandbox admin completely intact. :)

Re: Sandbox not processing payments for a while now

RichardH — Tue, 25 Oct 2016 19:21:44 GMT

Hello,

We have implemented a resolution and are monitoring sandbox environment to make sure the issue is resolved.

https://status.authorize.net/incidents/z448psg0ct1w