topic Re: Void vs Refund in Integration and Testing

Void vs Refund

Devin — Mon, 24 Oct 2016 14:09:07 GMT

How do we know when a transaction needs to be refunded rather than voided?

Is there a way to tell if the transaction has already been processed by the bank and a refund is required instead of just a void without attempting to void and being notified that way?

Re: Void vs Refund

RichardH — Mon, 24 Oct 2016 14:42:57 GMT

Hello @Devin

If you perform a getTransactionDetails and the status is unsettled, then you must use a Void which cancels the entire transaction. If it is settled, you may issue a refund up to the total amount of the settled transaction.

Richard

Re: Void vs Refund

Devin — Thu, 27 Oct 2016 13:47:05 GMT

@RichardH,

Thanks!