topic Re: "Error connecting to AuthorizeNet", transactions over a thousand? in Integration and Testing

"Error connecting to AuthorizeNet", transactions over a thousand?

olimits7 — Fri, 02 Dec 2016 07:09:38 GMT

Hi,

I have no problem authorizing values under a thousand; however, I'm trying to authorize an amount over a thousand and I keep getting this "Error connecting to AuthorizeNet" in my log files.

This is what my "sandbox" account log file shows, but the same thing happens in "production".

starting authroize Transaction : 06:47:29
transaction_type:AuthOnly
customerProfileId:31896825
customer_payment_profile_id:32624126
transaction_id:
amount:1041.1999|-|
card_type:
error_message:Error connecting to AuthorizeNet

Does anyone know why I can't connect to AuthorizeNet when I'm doing a transaction over a thousand?

Thank you!

Re: "Error connecting to AuthorizeNet", transactions over a thousand?

olimits7 — Fri, 02 Dec 2016 15:39:01 GMT

I thought this was an issue with a "maximum transaction limit" setup on my account but I just tried submitting a transaction over a thousand using the "Virtual Terminal" on both my "production / sandbox" accounts and it get's submitted successfully.

This being the case, I guess there has to be an issue with submitting this request to the AuthorizeNet API; maybe it's the way the "amount" is listed/formated in the API request on transactions over a thousand?

Thank you!

Re: "Error connecting to AuthorizeNet", transactions over a thousand?

RichardH — Fri, 02 Dec 2016 15:39:22 GMT

Hello @olimits7

An amount above $1000.00 should not cause this problem. Are you connecting to the API or using an SDK? If an SDK, which language platform and version?

Richard

Re: "Error connecting to AuthorizeNet", transactions over a thousand?

olimits7 — Fri, 02 Dec 2016 15:59:37 GMT

Hi @RichardH I'm using the PHP SDK, how can I check the AuthorizeNet SDK version I'm using? Thank you!

Re: "Error connecting to AuthorizeNet", transactions over a thousand?

Aaron — Fri, 02 Dec 2016 17:57:16 GMT

Hi @olimits7

You can query the version in the ANetEnvironment class, or just find the version string in the ANetEnvironment.php file (buried in vendor/authorizenet/authorizenet/lib/net/authorize/api/constants/)

I too am concerned about the formatting of the amount in your log, particularly the number of digits after the decimal. Can you log what amount you're passing in to the function before the transaction gets sent and see if it's formatted that way before the transaction request is built?

Re: "Error connecting to AuthorizeNet", transactions over a thousand?

olimits7 — Fri, 02 Dec 2016 18:06:59 GMT

Well, we figured out the issue...we were sending the amount with a comma; so when we sent "1,000" it wouldn't work but "1000" worked. #foreheadsmack haha.

Thank you!

Re: "Error connecting to AuthorizeNet", transactions over a thousand?

Aaron — Fri, 02 Dec 2016 19:00:42 GMT

Great to hear everything's working!