topic Re: Authorization using AcceptJS nonce causing OTS Service Error in Integration and Testing

Authorization using AcceptJS nonce causing OTS Service Error

glyoder — Fri, 24 Feb 2017 16:15:09 GMT

Is anyone else suddenly getting OTS Service Errors for transactions that use a payment nonce?

I have an AcceptJS solution that has been working just fine until a couple days ago:

- uses AcceptJS library to create payment nonce

- use the payment nonce in Java to perform an authOnly transaction (anet-java-sdk 1.9.2)

This has been working just fine until a couple days ago, but now every time I try to perform a transaction with a new payment nonce, I get the OTS field validation error. Yes, I've double/triple-checked that the client public key and login id match the sandbox I'm using.

Here's how I build the transaction in Java:

TransactionRequestType txnRequest = new TransactionRequestType();
txnRequest.setTransactionType(TransactionTypeEnum.AUTH_ONLY_TRANSACTION.value());

OpaqueDataType opaqueData = new OpaqueDataType();
opaqueData.setDataDescriptor("COMMON.ACCEPT.INAPP.PAYMENT");
opaqueData.setDataValue(nonce);
PaymentType paymentType = new PaymentType();
paymentType.setOpaqueData(opaqueData);

txnRequest.setPayment(paymentType);
txnRequest.setAmount(amount);
CustomerAddressType cat = new CustomerAddressType();
cat.setFirstName(firstName);
cat.setLastName(lastName);
txnRequest.setBillTo(cat);

// Make the API Request
CreateTransactionRequest apiRequest = new CreateTransactionRequest();
apiRequest.setTransactionRequest(txnRequest);
CreateTransactionController controller = new CreateTransactionController(apiRequest);
controller.execute();

CreateTransactionResponse response = controller.getApiResponse();
...

Re: Authorization using AcceptJS nonce causing OTS Service Error

RichardH — Fri, 24 Feb 2017 16:30:30 GMT

Hello @glyoder

Is this occuring in the sandbox or production?

Richard

Re: Authorization using AcceptJS nonce causing OTS Service Error

glyoder — Fri, 24 Feb 2017 16:47:07 GMT

Sandbox - we've not gone to prod with this yet.

Re: Authorization using AcceptJS nonce causing OTS Service Error

glyoder — Fri, 24 Feb 2017 17:02:19 GMT

For what it's worth, I've been able to replicate the error using the "try it" functionality on the API reference page.

For the authOnly example, I replaced the payment info with

<payment>
<opaqueData>
<dataDescriptor>COMMON.ACCEPT.INAPP.PAYMENT</dataDescriptor>
<dataValue>eyJ0b2tlbiI6Ijk0ODc5NTU1NzE3ODUzODQ1MDQ2MDMiLCJ2IjoiMS4xIn0</dataValue >
</opaqueData>
</payment>

And set the sandbox login id and transaction id. I get the same OTS error.

Re: Authorization using AcceptJS nonce causing OTS Service Error

RichardH — Fri, 24 Feb 2017 17:10:55 GMT

@glyoder

Can you provide the exact error message returned?

Richard

Re: Authorization using AcceptJS nonce causing OTS Service Error

glyoder — Fri, 24 Feb 2017 17:35:49 GMT

E00117 : OTS Service Error 'Field validation error.'

Re: Authorization using AcceptJS nonce causing OTS Service Error

RichardH — Fri, 24 Feb 2017 17:37:42 GMT

@glyoder I've reported your issue to the product team for analysis.

I'd recommend subscribing to this topic so that you'll be alerted via email if there are updates. To subscribe, click Topic Options at the top of this thread and then select Subscribe. You'll then receive an email once anyone replies to your post.

Thanks,

Richard

Re: Authorization using AcceptJS nonce causing OTS Service Error

RichardH — Fri, 24 Feb 2017 23:37:04 GMT

@glyoder We've detected some unusually activity in the logs for this service and our operation center team is investigating.

Once a solution is found, we'll also request that additional monitoring be added to avoid similar issues in the future.

Richard

Re: Authorization using AcceptJS nonce causing OTS Service Error

glyoder — Mon, 27 Feb 2017 15:29:19 GMT

Any ETA on when this might be fixed? Thanks.

Re: Authorization using AcceptJS nonce causing OTS Service Error

RichardH — Mon, 27 Feb 2017 16:13:19 GMT

@glyoder It should have returned to normal, are you still getting an error?

Re: Authorization using AcceptJS nonce causing OTS Service Error

glyoder — Mon, 27 Feb 2017 20:25:40 GMT

Yep.

http://developer.authorize.net/api/reference/#payment-transactions-authorize-a-credit-card

I just generated a new payment nonce using our sandbox login id 5JNKx9n3F and client key 26QzsnrpZT2kGQA9y9P9vgb5FSB6Rx9PdyCK53gAEPrKt4834vPB5zHrJhu44sSu.

The request I sent was:

<createTransactionRequest xmlns="AnetApi/xml/v1/schema/AnetApiSchema.xsd">
  <merchantAuthentication>
    <name>5JNKx9n3F</name>
    <transactionKey>*****</transactionKey>
  </merchantAuthentication>
  <refId>123456</refId>
  <transactionRequest>
    <transactionType>authOnlyTransaction</transactionType>
    <amount>5</amount>
    <payment>
      <opaqueData>
        <dataDescriptor>COMMON.ACCEPT.INAPP.PAYMENT</dataDescriptor>
        <dataValue>eyJ0b2tlbiI6Ijk0ODgyMTI0NTczNjUwNTQ0MDQ2MDQiLCJ2IjoiMS4xIn0</dataValue >
      </opaqueData>
    </payment>
    <order>
      <invoiceNumber>INV-12345</invoiceNumber>
      <description>Product Description</description>
    </order>
    <lineItems>
      <lineItem>
        <itemId>1</itemId>
        <name>vase</name>
        <description>Cannes logo </description>
        <quantity>18</quantity>
        <unitPrice>45.00</unitPrice>
      </lineItem>
    </lineItems>
    <tax>
      <amount>4.26</amount>
      <name>level2 tax name</name>
      <description>level2 tax</description>
    </tax>
    <duty>
      <amount>8.55</amount>
      <name>duty name</name>
      <description>duty description</description>
    </duty>
    <shipping>
      <amount>4.26</amount>
      <name>level2 tax name</name>
      <description>level2 tax</description>
    </shipping>
    <poNumber>456654</poNumber>
    <billTo>
      <firstName>Ellen</firstName>
      <lastName>Johnson</lastName>
      <company>Souveniropolis</company>
      <address>
      14 Main Street
      </address>
      <city>Pecan Springs</city>
      <state>TX</state>
      <zip>44628</zip>
      <country>USA</country>
    </billTo>
    <shipTo>
      <firstName>China</firstName>
      <lastName>Bayles</lastName>
      <company>Thyme for Tea</company>
      <address>
      12 Main Street
      </address>
      <city>Pecan Springs</city>
      <state>TX</state>
      <zip>44628</zip>
      <country>USA</country>
    </shipTo>
    <customerIP>192.168.1.1</customerIP>
    <!-- Uncomment this section for Card Present Sandbox Accounts --> 
    <!-- <retail><marketType>2</marketType><deviceType>1</deviceType></retail> -->
    <transactionSettings>
      <setting>
        <settingName>testRequest</settingName>
        <settingValue>false</settingValue>
      </setting>
    </transactionSettings>
    <userFields>
      <userField>
        <name>MerchantDefinedFieldName1</name>
        <value>MerchantDefinedFieldValue1</value>
      </userField>
      <userField>
        <name>favorite_color</name>
        <value>blue</value>
      </userField>
    </userFields>
  </transactionRequest>
</createTransactionRequest>

The result is:

E00117 : OTS Service Error 'Field validation error.'

Re: Authorization using AcceptJS nonce causing OTS Service Error

glyoder — Mon, 27 Feb 2017 16:32:42 GMT

Yes, it's still broken. Using http://developer.authorize.net/api/reference/#payment-transactions-authorize-a-credit-card and I still get the OTS field validation error, although I just generated the nonce and haven't used it anywhere.

The (sandbox) login ID I'm using is:

5JNKx9n3F

And the public client key is

26QzsnrpZT2kGQA9y9P9vgb5FSB6Rx9PdyCK53gAEPrKt4834vPB5zHrJhu44sSu

The last nonce I generated

eyJ0b2tlbiI6Ijk0ODgyMTI0NTczNjUwNTQ0MDQ2MDQiLCJ2IjoiMS4xIn0

Re: Authorization using AcceptJS nonce causing OTS Service Error

glyoder — Tue, 28 Feb 2017 13:21:38 GMT

OK, I found the problem, and it's on our side!

It's actually Chrome's fault.

Basically, I created a html form to generate the payment nonce and display it in a text field. When I double-click the field (select all) and copy, chrome is for some reason leaving off the last character (an "="). So when I use the nonce it then gets rejected because of a missing character. Sorry for the trouble. I don't know why my browser started behaving this way.

Re: Authorization using AcceptJS nonce causing OTS Service Error

kbrockert — Fri, 03 Mar 2017 17:59:31 GMT

My implementation also just stopped working today and I keep getting different reasons. All start with E00117:OTS Service Error. The first time I saw this it said "The OTS Service cannot complete the request due to a validation or configuration error".

I added some debugging logs to verify the data I passed to Accept.dispatchData() and now I get "The request was aborted: Could not create SSL/TLS secure channel". I changed nothing, I only logged the secureData to see what I was sending. My browser dev tools tell me that the Accept request's parameters are empty JSON, but my debug log says the object I passed contains the same data that worked fine yesterday.

Re: Authorization using AcceptJS nonce causing OTS Service Error

RichardH — Fri, 03 Mar 2017 18:12:08 GMT

Hello @kbrockert

Is this with your sandbox or production account?

Richard

Re: Authorization using AcceptJS nonce causing OTS Service Error

kbrockert — Fri, 03 Mar 2017 18:18:54 GMT

This is with my sandbox account, but it looks like we're having issues with the production site as well. I can't seem to figure out why two orders got 200 OK and were marked processing yet they do not show up under unsettled transactions.

Re: Authorization using AcceptJS nonce causing OTS Service Error

RichardH — Fri, 03 Mar 2017 18:22:16 GMT

Hello @kbrockert

For your production account, I would recommend contacting customer support by phone to report the issue. They can be reached at 877-447-3938.

For your sandbox account, we're aware of the issue and I don't yet have the all clear that everything has returned to normal.

Richard

Re: Authorization using AcceptJS nonce causing OTS Service Error

kbrockert — Fri, 03 Mar 2017 19:01:02 GMT

Thanks, @RichardH. I'll be sure to call the number and subscribe to this thread.

Re: Authorization using AcceptJS nonce causing OTS Service Error

locateinventory — Mon, 06 Mar 2017 19:22:43 GMT

Hello @RichardH,

Is there any update to this error message? We are unable to process any transactions in our sandbox environment and we are starting to get the same error message from our customers who are in production.

Thanks

Re: Authorization using AcceptJS nonce causing OTS Service Error

zoltena — Fri, 14 Apr 2017 16:09:01 GMT

I'm also getting this error. I tried it with the sandbox account and with the production account and it made no difference as to which one i used. I'm using a secure key locally so it shouldn't be an ssl issue but I'm stuck at this point