https://community.developer.cybersource.com/t5/Integration-and-Testing/ARB-Cancel-Request-Was-Successful-But-Still-Active-on-Authorize/m-p/57083#M31823 <P>We have an issue with the cancellation of ARB subscription. One of our members had her subscription cancelled and the cancel request showed that it was successful:</P><P>&nbsp;</P><P><IMG src="https://ip1.i.lithium.com/2fc0c73854d3549c19d3f0c63526e4f7e39f648e/687474703a2f2f6936352e74696e797069632e636f6d2f786e367835302e706e67" border="0" alt="" width="672" height="198" /></P><P>&nbsp;</P><P>However, her recurring billing was still not cancelled and we had to cancel it manually on the Authorize.net side.</P><P>&nbsp;</P><P>Can you explain how this happened and if there's a fix for this issue so that it won't happen again with other subscribers?</P> Tue, 28 Feb 2017 08:38:00 GMT mppamulaklakin 2017-02-28T08:38:00Z https://community.developer.cybersource.com/t5/Integration-and-Testing/ARB-Cancel-Request-Was-Successful-But-Still-Active-on-Authorize/m-p/57083#M31823 <P>We have an issue with the cancellation of ARB subscription. One of our members had her subscription cancelled and the cancel request showed that it was successful:</P><P>&nbsp;</P><P><IMG src="https://ip1.i.lithium.com/2fc0c73854d3549c19d3f0c63526e4f7e39f648e/687474703a2f2f6936352e74696e797069632e636f6d2f786e367835302e706e67" border="0" alt="" width="672" height="198" /></P><P>&nbsp;</P><P>However, her recurring billing was still not cancelled and we had to cancel it manually on the Authorize.net side.</P><P>&nbsp;</P><P>Can you explain how this happened and if there's a fix for this issue so that it won't happen again with other subscribers?</P> Tue, 28 Feb 2017 08:38:00 GMT https://community.developer.cybersource.com/t5/Integration-and-Testing/ARB-Cancel-Request-Was-Successful-But-Still-Active-on-Authorize/m-p/57083#M31823 mppamulaklakin 2017-02-28T08:38:00Z https://community.developer.cybersource.com/t5/Integration-and-Testing/ARB-Cancel-Request-Was-Successful-But-Still-Active-on-Authorize/m-p/57086#M31826 <P>Hello&nbsp;<a href="https://community.developer.cybersource.com/t5/user/viewprofilepage/user-id/21294">@mppamulaklakin</a></P> <P>&nbsp;</P> <P>Is this the entire response?</P> <P>&nbsp;</P> <P>Richard</P> Tue, 28 Feb 2017 16:00:06 GMT https://community.developer.cybersource.com/t5/Integration-and-Testing/ARB-Cancel-Request-Was-Successful-But-Still-Active-on-Authorize/m-p/57086#M31826 RichardH 2017-02-28T16:00:06Z