topic Re: Error E00001 Sandbox in Integration and Testing

Error E00001 Sandbox

Devin — Fri, 03 Mar 2017 16:42:18 GMT

I'm getting the E00001 error in sandbox today. I checked my soap request and it looks correct. This is what it looks like (x replaced with the actual information):

<soap:Body xmlns:soap="http://www.w3.org/2003/05/soap-envelope"> <GetCustomerPaymentProfile xmlns="https://api.authorize.net/soap/v1/"> <merchantAuthentication> <name>xxxxxxxxxxxxx</name> <transactionKey>xxxxxxxx</transactionKey> </merchantAuthentication> <customerProfileId>xxxxxxxxxxxxxxx</customerProfileId> <customerPaymentProfileId>xxxxxxxxxxxxxxx</customerPaymentProfileId> </GetCustomerPaymentProfile></soap:Body>

I know that soap is being depricated and am in the process of switching to use the recommended way but I'm trying to figure out why this isn't working right now.

Re: Error E00001 Sandbox

RichardH — Fri, 03 Mar 2017 16:52:57 GMT

Hello @Devin

Are you using one of our SDKs or calling SOAP directly?

Richard

Re: Error E00001 Sandbox

debthe1per — Fri, 03 Mar 2017 16:53:50 GMT

We are having similar issue with our Sandbox account. I did chat with online support and they told me this: "There is an issue with Accept.js currently. Our engineers are working diligently to fix the issue now."

Not sure if this error return is related to same or not.

Thanks

Re: Error E00001 Sandbox

debthe1per — Fri, 03 Mar 2017 16:57:07 GMT

Hi Richard, We are having similar issue with our sandbox account. We are using SOAP.

Re: Error E00001 Sandbox

RichardH — Fri, 03 Mar 2017 17:06:32 GMT

Hello @debthe1per @Devin

I've reported this issue to the operations center.

Richard

Re: Error E00001 Sandbox

glyoder — Fri, 03 Mar 2017 17:07:02 GMT

We're having the same problem (not using SOAP)

Re: Error E00001 Sandbox

dsilva — Fri, 03 Mar 2017 17:08:13 GMT

We also are having the same experience on the Sandbox environment. We are using the Java SDK version 1.8.6.

Re: Error E00001 Sandbox

Devin — Fri, 03 Mar 2017 17:13:38 GMT

I am calling SOAP directly in this case.

Re: Error E00001 Sandbox

RichardH — Fri, 03 Mar 2017 17:29:42 GMT

We've identified the issue and our network operations team is working on a solution.

I would recommend subscribing to this topic so that you'll be alerted via email when there are updates. To subscribe, click Topic Options at the top of this thread and then select Subscribe. You'll then receive an email once anyone replies.

Thanks,

Richard

Re: Error E00001 Sandbox

Devin — Fri, 03 Mar 2017 17:44:56 GMT

@RichardH,

Thanks for the update.

Re: Error E00001 Sandbox

debthe1per — Fri, 03 Mar 2017 19:26:23 GMT

We just tried again and it seems to be working fine again.

Thanks Richard.

Re: Error E00001 Sandbox

coppercup — Fri, 03 Mar 2017 19:32:21 GMT

We are experiencing connection issues with the Sandbox today as well using the SIM form. I assume this is related to the known issue, but here are some details in case they are helpful.

In one case, the form did not load and a 550 error was delivered instead. In another case, the form loaded but there was an error trying to report the transaction back to our relay response script. We also can't log into the Sandbox account right now.

Thanks, Fritz

Re: Error E00001 Sandbox

Devin — Fri, 03 Mar 2017 19:48:12 GMT

It is working for me as well.

Can you provide any insight on what the issue was?

Re: Error E00001 Sandbox

RichardH — Fri, 03 Mar 2017 21:32:38 GMT

The sandbox issues should be corrected. Please confirm if you are no longer seeing issues.

As far as the cause, it appears to have been a hardware failure.

Richard

Re: Error E00001 Sandbox

stymiee — Fri, 03 Mar 2017 22:11:51 GMT

I'm seeing an issue when logging into the Merchant Interface:

Error

The following error(s) occurred:

Unanticipated error occurred. Please try again later.

I'm also getting a 401 error when making an API call (webhooks):

Unauthorized: Invalid Authentication values provided (401)

Re: Error E00001 Sandbox

RichardH — Fri, 03 Mar 2017 23:51:45 GMT

@stymiee Do you continue to see issues? Our operations team has indicated that errors have subsided.

Richard

Re: Error E00001 Sandbox

stymiee — Sat, 04 Mar 2017 22:24:55 GMT

I was only available to check again now but I can confirm the issue has been resolved.