topic Re: Settlement email in Integration and Testing

Settlement email

Christophe — Tue, 14 Mar 2017 13:22:44 GMT

Yesterday we did not receive the daily settlement email as usual. Am I the only one in this case ?

(I checked that the settlement occurred properly by signing in to the portal)

The merchant receipts are coming through ok.

Did something change on authorize.net servers this week-end ? I notice that the merchant receipts are coming from a different server (tzportal.visa.com) than before (cportal.visa.com)

Re: Settlement email

RichardH — Tue, 14 Mar 2017 15:22:47 GMT

Hello @Christophe

Apparently we had a server go rogue and refuse to perform it's tasks. It was brought back in line and you should receive your settlement emails shortly. Please let us know if you don't receive them by this afternoon.

Richard

Re: Settlement email

Christophe — Tue, 14 Mar 2017 15:29:50 GMT

Yes! received the email!

Thank you for the fast reply and fix.