topic Re: Internal Server Errors (500) in Integration and Testing

Internal Server Errors (500)

fsng-saiello — Mon, 20 Mar 2017 14:39:37 GMT

We've been seeing a lot of Internal Server (500) errors over the weekend and this morning.

Our application is written in C# and uses the Authorize.net API. We have been making successful calls to all of the methods for almost a year now. The 500 errors are happening when we make calls for everything from:

Customer Payment Profiles:

var controller = new getCustomerPaymentProfileController(request);

One-time payments:

var controller = new createTransactionController(request);

The weird thing is some of the payments are going through, some are returning with the 500 (and one 504) error. And we've even seen a few responses about the system being in maintenance.

Authorize.net chat support says that everything looks good on their side and it must be an end user application issue. But a 500/504 error is typically a server side issue. How can I get support to look further into this???

Re: Internal Server Errors (500)

RichardH — Mon, 20 Mar 2017 14:50:31 GMT

Hello @fsng-saiello

Based on your code, it appears you're using our .Net SDK. Do you know which version you are using?

Richard

Re: Internal Server Errors (500)

fsng-saiello — Mon, 20 Mar 2017 14:57:38 GMT

Hi Richard,

AuthorizeNet.1.8.10\lib\AuthorizeNet.dll

Runtime Version - v2.0.50727

Does that give you what you're looking for?

-Steve

Re: Internal Server Errors (500)

jayagnew1 — Mon, 20 Mar 2017 15:22:24 GMT

We are eperiencing the same issue. We use version 1.9.1.

We have seen with customer profiles, payments, etc. Started 3/18.

Currently the transactions reporting api also returns the Internal 500 error.

Re: Internal Server Errors (500)

RichardH — Mon, 20 Mar 2017 16:06:07 GMT

@jayagnew1 @fsng-saiello

If you have not done so already, please contact customer support by phone an open a ticket, indicate you're getting errors starting on 3/18, you reported this to developer community and ask for escalation. When you get a response from a support specialist, please provide the IP address of your server and a traceroute to Authorize.Net. If possible, provide a wireshark or fiddler log of the connection will help as well.

Richard

Re: Internal Server Errors (500)

leo2017 — Mon, 20 Mar 2017 17:08:27 GMT

hi jay, any update on this? a ton of people are having the same issue.

Re: Internal Server Errors (500)

RichardH — Mon, 20 Mar 2017 18:05:31 GMT

This should now be resolved. If you continue to see errors, please contact customer support by phone at 877-447-3938.

Richard

Re: Internal Server Errors (500)

fsng-saiello — Mon, 20 Mar 2017 18:17:18 GMT

Just got two more 500 errors....contacting support...

Re: Internal Server Errors (500)

jayagnew1 — Mon, 20 Mar 2017 18:41:48 GMT

no, still getting the errors. just called support myself, but this has been going on for 48 hours.

Re: Internal Server Errors (500)

greenwind82 — Mon, 20 Mar 2017 19:11:33 GMT

I have the same problem starting last Friday up until now. We process close to 700 transactions a day and seem like roughly 20-30% of them failed on a daily basic with Internal Server Error. E-ticket is already created but no response so far.

Re: Internal Server Errors (500)

RichardH — Mon, 20 Mar 2017 19:17:19 GMT

@greenwind82

I would encourage you to call support and ask for escalation of your ticket. Calls to CS are handled first before other types including e-tickets.

Richard