topic Re: Cancel ARB Subscription and renewal possibility in Integration and Testing

Cancel ARB Subscription and renewal possibility

jay71134 — Tue, 07 Mar 2017 18:12:30 GMT

Hi,

I'm working on custom PHP application and we set 1 year ongoing subscription.
1) Is there anyway customer can cancel subscription at any time within active susbscription status.

2) I want to send renewal email 48 hours prior to subscription expire,

Thanks

Re: Cancel ARB Subscription and renewal possibility

RichardH — Wed, 08 Mar 2017 18:37:48 GMT

Hello @jay71134

A subscription can only be modified within the Merchant Interface or through the API.

If you wish to send email prior to expiration, you'll need to do that from within your application.

Richard

Re: Cancel ARB Subscription and renewal possibility

jay71134 — Tue, 14 Mar 2017 05:33:06 GMT

@RichardH

If i change subscription amount through API, does this change apply to next payment or immediatly customer charged. I want to charge customer to next payment.

Thanks

Re: Cancel ARB Subscription and renewal possibility

RichardH — Tue, 14 Mar 2017 15:19:52 GMT

@jay71134 If you change the amount to charge, it takes effect on the next scheduled transaction.

Richard

Re: Cancel ARB Subscription and renewal possibility

jay71134 — Tue, 14 Mar 2017 16:03:15 GMT

Hi @RichardH,

That's great. This is what I'm looking for.

Thanks

Re: Cancel ARB Subscription and renewal possibility

jay71134 — Thu, 16 Mar 2017 05:46:43 GMT

Hi @RichardH

I know we have USD currency for testing account, is there any way i can set other currencies while testing my application

Thanks

Re: Cancel ARB Subscription and renewal possibility

RichardH — Thu, 16 Mar 2017 12:45:44 GMT

@jay71134

Yes, by creating additional sandbox accounts and specifying the desired currency on the sandbox account creation form. Each gateway can only support a single currency.

Richard

Re: Cancel ARB Subscription and renewal possibility

jay71134 — Wed, 29 Mar 2017 08:28:20 GMT

@RichardH

I setup my app to production mode and got a problem, users can signup with testing CC. Can you suggest suitable solution so i can check transaction is processed successfully and customer charged.

Thanks

Re: Cancel ARB Subscription and renewal possibility

Aaron — Wed, 29 Mar 2017 23:13:28 GMT

Hi @jay71134,

Please review the recurring billing documentation. In the documentation, we emphasize that the subscription transactions are not processed at the time the subscription is created:

Subscriptions do not process transactions in real time. Creating a subscription transaction successfully does not guarantee that subscription payments will process through your account successfully.

...

If you create a subscription with a start date that equals the creation date, the first scheduled payment does not process until after 2:00 a.m. the following day. If you wish to validate your customer’s payment information before creating their subscription in your account, use one of the real-time transaction processing methods...

If you need to verify the credit card before setting up the subscription, the most common method is for you to charge the card for the first payment at the time the customer is setting up the subscription at your site., and then set up the subscription to start charging automatically starting with the second interval.

Re: Cancel ARB Subscription and renewal possibility

jay71134 — Wed, 12 Apr 2017 10:34:37 GMT

Hi @Aaron @RichardH,

Thanks for help and providing details. I have another question. If payment is not settled successfully, is there any way we can activate the suspended subscription by updating billing info and charge customer for subscription immediatly. Incase this is not possible what are other solutions, do we need to remove subscription and create new one.

Thanks

Re: Cancel ARB Subscription and renewal possibility

Aaron — Wed, 12 Apr 2017 15:53:09 GMT

Hi @jay71134,

In that scenario, you'd need to do essentially three steps:

A one-time charge on the new card.
Update the subscription
Reactivate the subscription

A change to a subscription wouldn't take effect until the next scheduled payment.

Re: Cancel ARB Subscription and renewal possibility

jay71134 — Wed, 12 Apr 2017 17:28:46 GMT

@Aaron,

Thanks for quick response. Ok at the moment we are using Recuring billing so if i set trialAmount to $1 and trialOccurrences is also 1 with a 1 day trial period. After successfull trial period ANet auto charged to customer. is this solution works.

Or still i need to create 1 time payment and then start ongoing subscription.

Thanks

Re: Cancel ARB Subscription and renewal possibility

Aaron — Wed, 12 Apr 2017 17:46:32 GMT

That certainly is one way of doing what you want. However, that could still run into problems as the trial amount subscription isn't charged at the time you create it, but later that day. If you want to know if the card is valid at the time you're creating a subscription, you have to do a non-subscription transaction first to either authorize the card or charge it for the first month.

Re: Cancel ARB Subscription and renewal possibility

jay71134 — Thu, 25 May 2017 09:44:41 GMT

Hi @RichardH,

I fixed subscription payments issue but now we have more subscribers and loading time is bit slow so we tried to migrate to Amazon AWS. Copied everything from inmotion hosting but for some reason now subscripitons are not created . I got this error response. This is happen when we void the payment that is captured for card authentication

Here is response code.

object(net\authorize\api\contract\v1\CreateTransactionResponse)#95 (5) {
  ["transactionResponse":"net\authorize\api\contract\v1\CreateTransactionResponse":private]=>
  object(net\authorize\api\contract\v1\TransactionResponseType)#363 (23) {
    ["responseCode":"net\authorize\api\contract\v1\TransactionResponseType":private]=>
    string(1) "3"
    ["rawResponseCode":"net\authorize\api\contract\v1\TransactionResponseType":private]=>
    NULL
    ["authCode":"net\authorize\api\contract\v1\TransactionResponseType":private]=>
    string(6) "000000"
    ["avsResultCode":"net\authorize\api\contract\v1\TransactionResponseType":private]=>
    string(1) "P"
    ["cvvResultCode":"net\authorize\api\contract\v1\TransactionResponseType":private]=>
    string(0) ""
    ["cavvResultCode":"net\authorize\api\contract\v1\TransactionResponseType":private]=>
    string(0) ""
    ["transId":"net\authorize\api\contract\v1\TransactionResponseType":private]=>
    string(1) "0"
    ["refTransID":"net\authorize\api\contract\v1\TransactionResponseType":private]=>
    string(0) ""
    ["transHash":"net\authorize\api\contract\v1\TransactionResponseType":private]=>
    string(32) "E8D85CF1EED742458004BFA5EBCCBD04"
    ["testRequest":"net\authorize\api\contract\v1\TransactionResponseType":private]=>
    string(1) "1"
    ["accountNumber":"net\authorize\api\contract\v1\TransactionResponseType":private]=>
    string(0) ""
    ["entryMode":"net\authorize\api\contract\v1\TransactionResponseType":private]=>
    NULL
    ["accountType":"net\authorize\api\contract\v1\TransactionResponseType":private]=>
    string(0) ""
    ["splitTenderId":"net\authorize\api\contract\v1\TransactionResponseType":private]=>
    NULL
    ["prePaidCard":"net\authorize\api\contract\v1\TransactionResponseType":private]=>
    NULL
    ["messages":"net\authorize\api\contract\v1\TransactionResponseType":private]=>
    array(0) {
    }
    ["errors":"net\authorize\api\contract\v1\TransactionResponseType":private]=>
    array(1) {
      [0]=>
      object(net\authorize\api\contract\v1\TransactionResponseType\ErrorsAType\ErrorAType)#235 (2) {
        ["errorCode":"net\authorize\api\contract\v1\TransactionResponseType\ErrorsAType\ErrorAType":private]=>
        string(2) "33"
        ["errorText":"net\authorize\api\contract\v1\TransactionResponseType\ErrorsAType\ErrorAType":private]=>
        string(46) "A valid referenced transaction ID is required."
      }
    }
    ["splitTenderPayments":"net\authorize\api\contract\v1\TransactionResponseType":private]=>
    array(0) {
    }
    ["userFields":"net\authorize\api\contract\v1\TransactionResponseType":private]=>
    array(0) {
    }
    ["shipTo":"net\authorize\api\contract\v1\TransactionResponseType":private]=>
    NULL
    ["secureAcceptance":"net\authorize\api\contract\v1\TransactionResponseType":private]=>
    NULL
    ["emvResponse":"net\authorize\api\contract\v1\TransactionResponseType":private]=>
    NULL
    ["transHashSha2":"net\authorize\api\contract\v1\TransactionResponseType":private]=>
    string(0) ""
  }
  ["profileResponse":"net\authorize\api\contract\v1\CreateTransactionResponse":private]=>
  NULL
  ["refId":"net\authorize\api\contract\v1\ANetApiResponseType":private]=>
  string(14) "ref-1495695361"
  ["messages":"net\authorize\api\contract\v1\ANetApiResponseType":private]=>
  object(net\authorize\api\contract\v1\MessagesType)#355 (2) {
    ["resultCode":"net\authorize\api\contract\v1\MessagesType":private]=>
    string(5) "Error"
    ["message":"net\authorize\api\contract\v1\MessagesType":private]=>
    array(1) {
      [0]=>
      object(net\authorize\api\contract\v1\MessagesType\MessageAType)#147 (2) {
        ["code":"net\authorize\api\contract\v1\MessagesType\MessageAType":private]=>
        string(6) "E00027"
        ["text":"net\authorize\api\contract\v1\MessagesType\MessageAType":private]=>
        string(33) "The transaction was unsuccessful."
      }
    }
  }
  ["sessionToken":"net\authorize\api\contract\v1\ANetApiResponseType":private]=>
  NULL
}