topic Re: SIM relay response not working in Integration and Testing

SIM relay response not working

rrhandle — Sun, 13 Jun 2010 05:44:38 GMT

An error occurred while trying to report this transaction to the merchant. An e-mail has been sent to the merchant informing them of the error. The following is the result of the attempt to charge your credit card. This transaction has been approved. It is advisable for you to contact the merchant to verify that you will receive the product or service.

That is the error I am getting. I see there are many other posts here with the same problem. Has anyone figured it out? I am about to tell my client they made a horrible mistake signing up with Authorize.Net. Having used other gateway companies, I have never had such problems. Please tell me Authorize.Net has solved this problem, or that I should move on to a more reliable provider.

Re: SIM relay response not working

stymiee — Sun, 13 Jun 2010 15:51:56 GMT

This error almost always means you have an error in your relay response script or with your server. I have yet to see a relay response error being Authnet's fault.

What you need to do to troubleshoot it is pull up your relay response page directly and see if any error messages are given. If that works then you need to send a post request like Authnet does and see what happens then.

Re: SIM relay response not working

rrhandle — Sun, 13 Jun 2010 18:17:52 GMT

We do not have a server; we are on a shared hosting server (accuwebhosting). Could this be the problem?

Re: SIM relay response not working

stymiee — Sun, 13 Jun 2010 18:40:11 GMT

It doesn't matter if it is shared hosting. As long as web pages can run on it it will suffice.

Re: SIM relay response not working

rrhandle — Sun, 13 Jun 2010 19:01:39 GMT

Our page comes up fine. Could you explain "post request like Authnet does", I think the answer may be there.

Re: SIM relay response not working

rrhandle — Sun, 13 Jun 2010 19:11:25 GMT

I am not sure if this is what you meant, but I created a page that post to the same page my relay response should be posting to, and everything work fine. So, can I assume everything is OK with the page I am relaying to?

Re: SIM relay response not working

stymiee — Mon, 14 Jun 2010 13:36:11 GMT

Authorize.Net will post a response to the relay response page with the same information as Silent Post. You will to simulate that post information to verify you script is working properly.

Re: SIM relay response not working

rrhandle — Tue, 15 Jun 2010 03:26:19 GMT

Do you see anything wrong with this dump?

Learn more about the Authorize.Net Data Validation URL Tool.

REMOTE_ADDR:	64.94.119.5
REQUEST_METHOD:	POST
HTTP_REFERER:	none

Field Name Field Value

x_response_code	1
x_response_subcode	1
x_response_reason_code	1
x_response_reason_text	This transaction has been approved.
x_auth_code	VeIn3Y
x_avs_code	Y
x_trans_id	2153313400
x_invoice_num	20100614222346
x_description	Sample Transaction
x_amount	39.99
x_method	CC
x_type	auth_capture
x_cust_id	Doe-John 001
x_first_name
x_last_name
x_company
x_address
x_city
x_state
x_zip
x_country
x_phone
x_fax
x_email
x_ship_to_first_name
x_ship_to_last_name
x_ship_to_company
x_ship_to_address
x_ship_to_city
x_ship_to_state
x_ship_to_zip
x_ship_to_country
x_tax	0.0000
x_duty	0.0000
x_freight	0.0000
x_tax_exempt	FALSE
x_po_num
x_MD5_Hash	3479DBF0E62A5E6F9B613EBBEC7D8C21
x_cvv2_resp_code
x_cavv_response	2
x_test_request	false
__VIEWSTATE	/wEPDwUJNTgzNzQzMzgyD2QWBgIDDxYCHglpbm5lcmh0bWwFBTM5Ljk5ZAIFDxYCHwAFElNhbXBsZSBUcmFuc2FjdGlvbmQCBw9kFgICGQ8WAh4FdmFsdWUFDlN1Ym1pdCBQYXltZW50ZGQbgjLUp6x2n0aDhTEszAJ2cdqA5Q==
__EVENTVALIDATION	/wEWDgLGwe6LBwLe64HXAgL9gZXZBwL0yYqpAgLb3cajBQL5o+e2AgL648ayAwLE/PS0BgKelM/hBAK0l+rWDwLJn/hvApvN6o4EApHZpYcMArvZquUHYZtDkrDzsqXwQEhnc4FFri+rquU=
HiddenValue	Initial Value
buttonLabel	Submit Payment
x_method_available	true

Re: SIM relay response not working

rrhandle — Tue, 15 Jun 2010 03:40:01 GMT

Strange. After I did the test dump, I replaced the relay_url with the original one that pointed to our site. It worked. I could actually see the page that was printing out all the fields, but the url read https://test.authorize.net/gateway/transact.dll. Can someone explain why that url was showing? None of the links in the menu on our site would work.

Re: SIM relay response not working

stymiee — Tue, 15 Jun 2010 11:56:29 GMT

That URL is showing because relay response uses your page but on Authnet's site. Your URLs are broken because they are relative URLs. You must use full URLs with relay response.

Re: SIM relay response not working

stobener — Wed, 07 Jul 2010 17:10:57 GMT

We found a problem today using transactions with Authorize.net. As of three weeks ago, we were receiving form data back to our relay URL page which contained the x_response_subcode field. We collected this field's data in our local databases. As of today (7/7/10), this form field is no longer contained in the form data being posted by Authorize.net back to our relay URL page. This was causing an error on our end that was sent back to AuthNet which produced the error message you mentioned. Below are the form fields we're currently receiving from AuthNet ...

X_RESPONSE_CODE, X_RESPONSE_REASON_CODE, X_RESPONSE_REASON_TEXT, X_AVS_CODE, X_AUTH_CODE, X_TRANS_ID, X_METHOD, X_CARD_TYPE, X_ACCOUNT_NUMBER, X_FIRST_NAME, X_LAST_NAME, X_COMPANY, X_ADDRESS, X_CITY, X_STATE, X_ZIP,X_COUNTRY, X_PHONE, X_FAX,X_EMAIL, X_INVOICE_NUM, X_DESCRIPTION, X_TYPE, X_CUST_ID, X_SHIP_TO_FIRST_NAME, X_SHIP_TO_LAST_NAME, X_SHIP_TO_COMPANY, X_SHIP_TO_ADDRESS, X_SHIP_TO_CITY, X_SHIP_TO_STATE, X_SHIP_TO_ZIP, X_SHIP_TO_COUNTRY, X_AMOUNT, X_TAX, X_DUTY, X_FREIGHT, X_TAX_EXEMPT, X_PO_NUM, X_MD5_HASH, X_CVV2_RESP_CODE, X_CAVV_RESPONSE, X_TEST_REQUEST, X_STORENO

After I removed the x_response_subcode field from the code on our page, the transaction and page worked perfectly.

Has something changed on the Authorize.net side regarding the x_response_subcode field?

Thanks for all of your help.

(I'm using ColdFusion as a code base.)

Re: SIM relay response not working

Michelle — Wed, 07 Jul 2010 22:04:51 GMT

Hi stobener,

It looks like we did remove x_response_subcode from our SIM/relay responses last week. I apologize that we didn't notify everyone prior to this, and I'll be sure to post something to the News and Announcements section so everyone else will be aware.

Thanks,

Michelle

Developer Community Manager

Re: SIM relay response not working

ckryanco — Wed, 08 Sep 2010 02:07:01 GMT

Check to see if you have a web application firewall running (as required for PCI compliance).

The user-agent header is blank when Authorize.Net makes the relay response post for SIM. The web application firewall I run was blocking requests with blank user-agents, but when I allowed those requests to get through the firewall, all went well.

It took FOREVER to figure that out, since the relay URL I was using was perfectly valid when it was called with a regular browser.

Yet another reason to drop PCI compliance and use a third-party checkout like SIM...

Re: SIM relay response not working

supergirl123 — Sun, 13 Feb 2011 07:23:56 GMT

when i use the default.aspx to post to its https website ,and i set the x_relay_url.value=defaule.aspx,then the timeout is fixed,
but how can we redirct to different url

Re: SIM relay response not working

Elaine — Mon, 14 Feb 2011 23:06:00 GMT

If you would like to re-direct to another page you must do so after you have written the Relay Response to the page, otherwise a timeout will occur.

Thank you,

Elaine

Re: SIM relay response not working

jeffwwarner — Sat, 01 Oct 2011 03:42:25 GMT

How can you find out what Authorize.net is receiving from the site hosted relay response page? I am just seeing a blank page and assume that there is an error going back to Authorize.net that is causing the issue. Is there a way to find out what the error is? When I go to the URL of the relay response page it appears fine and I am able to post from a different URL on a different server and see the page also.

Thank you,

Jeff Warner...

Re: SIM relay response not working

TJPride — Sat, 01 Oct 2011 06:01:33 GMT

Have the relay page log what it's sending, then check the log.

Re: SIM relay response not working

suman_sharma — Fri, 30 Dec 2011 12:13:29 GMT

how to check response log,In my application the user is not redirected to desired URL instead getting this nasty error

"Your script timed out while we were trying to post transaction results to it. Transaction ID: 2167769769 Transaction Result: This transaction has been approved."

Please guide me.

Re: SIM relay response not working

stymiee — Fri, 30 Dec 2011 12:51:07 GMT

That means your script took too long to repsond when Authorize.Net posted a request to your relay response script. It must be less then 10 seconds or Authorize.Net will not get the response. You need to figutr out why the page took so long to respond.

Re: SIM relay response not working

TJPride — Fri, 30 Dec 2011 15:38:41 GMT

One possibility is that Authorize.net is trying to retrieve DNS information for your domain and it's taking longer than 10 seconds (for whatever reason). If you run several transactions through close together, do you get this error every time you try to run through a transaction? Is your relay response URL working when you try to contact it directly?