topic Re: Sandbox issues: The underlying connection was closed: An unexpected error occurred on a send. in Integration and Testing

Sandbox issues: The underlying connection was closed: An unexpected error occurred on a send.

Devin — Thu, 06 Apr 2017 17:04:04 GMT

All of our sandbox requests are getting the following error:

Outer Exception : The underlying connection was closed: An unexpected error occurred on a send.
Inner Exception : Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host.
Inner Exception : An existing connection was forcibly closed by the remote host

The same requests to the live servers are working.

These are CIM/soap requests (GetHostedProfilePage and GetCustomerProfile) as examples.

Is anyone else experiencing this issue?

Re: Sandbox issues: The underlying connection was closed: An unexpected error occurred on a send.

RichardH — Thu, 06 Apr 2017 17:03:37 GMT

@Devin

Are you connecting using our SDK, or if using our API what is the endpoint you are using?

You might also want to log the HTTPS traffic to see if there is more detail in the connection information. It appears to be an issue negotiating a secure connection.

Richard

Re: Sandbox issues: The underlying connection was closed: An unexpected error occurred on a send.

Devin — Thu, 06 Apr 2017 17:06:44 GMT

@RichardH,

This just started today. We're using CIM/Soap (in process of updating to use your SDK). The endpoint being used is

"https://apitest.authorize.net/soap/v1/Service.asmx";

For production we use

"https://api.authorize.net/soap/v1/Service.asmx";

Re: Sandbox issues: The underlying connection was closed: An unexpected error occurred on a send.

millers_35 — Fri, 07 Apr 2017 16:09:29 GMT

We have been seeing the same issue since April 1. From our webserver probably only 20% of time I can load "https://api.authorize.net/soap/v1/Service.asmx" Error: The underlying connection was closed: An unexpected error occurred on a send. Problem is it only seems to be happening from that one network. Every other network I try it from works no problem. When using wireshark I see "Client Hello" and then a bunch of TCP Retransmission and TCP Spurious Retransmission then eventually connection reset.

Re: Sandbox issues: The underlying connection was closed: An unexpected error occurred on a send.

RichardH — Mon, 10 Apr 2017 20:30:55 GMT

Hello @millers_35 @Devin

To assist you further, we'll need the following information:

The Gateway ID or API Login ID used;
The API endpoint used
The dates when this occurred
A PCAP file showing the point where the connection is dropped, and the TLS negotiation before that.

You may send these to developer@authorize.net

Richard

Re: Sandbox issues: The underlying connection was closed: An unexpected error occurred on a send.

millers_35 — Mon, 10 Apr 2017 20:37:46 GMT

@RichardH I submitted an eticket this morning but havent heard back yet. I just emailed the ticket number to developer@authorize.net.

Thanks

Re: Sandbox issues: The underlying connection was closed: An unexpected error occurred on a send.

lgallardocr — Tue, 02 May 2017 20:05:36 GMT

Hi, I am having exactly the same issue but using API.

It started happening from April, 28th.

The endpoint used is:

https://apitest.authorize.net/xml/v1/request.api

Re: Sandbox issues: The underlying connection was closed: An unexpected error occurred on a send.

RichardH — Tue, 02 May 2017 20:51:16 GMT

@lgallardocr

You'll want to make certain you can connect using TLS 1.2 to our sandbox, otherwise your connection will fail.

Richard

Re: Sandbox issues: The underlying connection was closed: An unexpected error occurred on a send.

lgallardocr — Tue, 02 May 2017 22:55:05 GMT

thanks Richard for your quick response.

I have been looking at how to do it. but I didn't find yet.

Do you have any documentation to follow?

*our project is in c# and we are using the class AuthorizeNet.CustomerGateway to call the API methods.

Best,

Re: Sandbox issues: The underlying connection was closed: An unexpected error occurred on a send.

RichardH — Tue, 02 May 2017 23:33:26 GMT

@lgallardocr Another developer suggested the following: https://community.developer.authorize.net/t5/Integration-and-Testing/Sandbox-issues-The-underlying-connection-was-closed-An/m-p/57887#M32569

Richard

Re: Sandbox issues: The underlying connection was closed: An unexpected error occurred on a send.

lgallardocr — Wed, 03 May 2017 13:17:37 GMT

thanks @RichardH

it works perfectly.!