no transaction id for a failed payment of ARB subscription

theYunus — Mon, 22 May 2017 12:41:18 GMT

Hello,

Our customers have ARB subscriptions. We use Transaction Reporting API daily. We fetch settled and declined payments. But for an ARB subscription we could not get a transaction in settled batch list. On merchant interface when i search for that subscription, i see that the last transaction status is"General error" but it has no transaction id. Subscription status is still active. I understand there is not an actual transaction for that reason it has no transaction id. And since it has no transaction id, i can fetch its status from the batch list.

I have never lived an issue like that before, i don't understand why it happens but i am concentrated on how can i fix it ? Can you tell me please how my system could know that customer has a missing payment if there is no transaction for that payment ? If the system can not automatically figure out the missing payments of ARB subscriptions, what is your suggestion ?

Re: no transaction id for a failed payment of ARB subscription

RichardH — Mon, 22 May 2017 14:52:57 GMT

Hello @theYunus

Is this issue happening in our production or sandbox account? If Production, please contact customer support by phone at 877-447-3938 to get assistance.

Richard

topic Re: no transaction id for a failed payment of ARB subscription in Integration and Testing

no transaction id for a failed payment of ARB subscription

Re: no transaction id for a failed payment of ARB subscription