topic Re: We're getting resultErrorCode: E00027... in Integration and Testing

We're getting resultErrorCode: E00027...

jmoriarty — Thu, 27 Jul 2017 15:19:32 GMT

We're getting resultErrorCode: E00027 with additional errorCode: 256 in "createTransactionResponse"
Is there any way to debug this and understand the core reason behind this reponse?

Re: We're getting resultErrorCode: E00027...

RichardH — Thu, 27 Jul 2017 15:25:30 GMT

Hello @jmoriarty

Can you provide the entire gateway response with any sensitive information removed?

Richard

Re: We're getting resultErrorCode: E00027...

jmoriarty — Thu, 27 Jul 2017 15:46:03 GMT

<?xml version="1.0" encoding="utf-8"?><createTransactionResponse xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns="AnetApi/xml/v1/schema/AnetApiSchema.xsd"><refId>12345</refId><messages><resultCode>Error</resultCode><message><code>E00027</code><text>The transaction was unsuccessful.</text></message></messages><transactionResponse><responseCode>3</responseCode><authCode /><avsResultCode>P</avsResultCode><cvvResultCode /><cavvResultCode /><transId>0</transId><refTransID /><transHash>SOMEHASH</transHash><testRequest>0</testRequest><accountNumber>XXXX1535</accountNumber><accountType>Visa</accountType><errors><error><errorCode>265</errorCode><errorText>This transaction cannot be processed.</errorText></error></errors><transHashSha2 /></transactionResponse></createTransactionResponse>

Re: We're getting resultErrorCode: E00027...

jmoriarty — Thu, 27 Jul 2017 15:46:18 GMT

reference id replaced, transaction id replaced and one id is already partially hidden

Re: We're getting resultErrorCode: E00027...

RichardH — Thu, 27 Jul 2017 18:53:38 GMT

Hello @jmoriarty

A response code of 265 indicates the Solution ID value passed is invalid. A Solution ID is a unique identifier that allows Authorize.Net to identify the product used to connect with the payment gateway. You can learn more in our Solution ID Integration Guide.

Richard

Re: We're getting resultErrorCode: E00027...

jmoriarty — Fri, 28 Jul 2017 01:47:55 GMT

Do you offer development services. Our developer is still trying to figure this out.

Re: We're getting resultErrorCode: E00027...

jmoriarty — Fri, 28 Jul 2017 01:55:52 GMT

It's just strange everything was working, and then it stopped working. He did apply this patch (SUPEE-8967) around the same time, but said it was done after the errors started happening. He did revert it just in case, but it didn't fix the issue.

Re: We're getting resultErrorCode: E00027...

NexusSoftware — Fri, 28 Jul 2017 02:35:48 GMT

The SUPEE-8967 patch wouldn't cause an invalid Solution ID. It is related to the value being posted by the Magento payment extension. Has the extension been updated recently?