topic Re: What happens to a batch having a settlementState of settlementError? in Integration and Testing

What happens to a batch having a settlementState of settlementError?

dkauffman — Wed, 26 Jul 2017 18:29:53 GMT

When getSettledBatchList returns a settlementState of settlementError, is that the final state for the batch? What should I expect to happen to the batched transactions? Is the same batch processed again the following day, using the same batch id, and possibly resulting in a settlementState of settledSuccessfully? Or are the affected transactions automatically included in a new batch with a new batch id? If the transactions are included in a new batch, would they then be included in multiple batches? If transactions are included in multiple batches, would getTransactionList for each of these batches return the exact same transactionStatus for transactions that were included in multiple batches, regardless of which batch id was used to make thegetTransactionList request? Thank you.

Re: What happens to a batch having a settlementState of settlementError?

Joy — Fri, 28 Jul 2017 20:25:52 GMT

Hi,

Batch status of "settlement error" means that the batch failed. There are different reasons a batch could fail depending on the processor the merchant is using and different causes of failure. A failed batch needs to be reset and this means that the merchant will need to contact Authorize.Net to request for a batch reset. It is important to note that batches over 30 days old cannot be reset. When resetting a batch, merchant needs to confirm first with their MSP (Merchant Service Provider) that the batch was not funded, and the error that failed the batch has been fixed, before submitting a ticket for the batch to be reset.

Resetting a batch doesn't really modify the batch, what it does, is it takes the transactions from the batch and puts them back into unsetttled so they settle with the next batch. Those transactions that were in the failed batch will still have the original submit date.

Thanks,

Joy

Re: What happens to a batch having a settlementState of settlementError?

dkauffman — Fri, 28 Jul 2017 22:46:22 GMT

That makes sense. One further clarification: after a batch has been reset, and the transactions from that batch have been added into the next batch, if I request getTransactionList for both the old and the new batch ids, will those transactions be included in both responses? Or only in the response for the new batch id? If the transactions are included only in the response for the new batch id, is the orignal submit date the only way to identify which transactions were originally included in the failed batch?