topic Re: AVS Disabled, Appears Transactions Still Declined Due To AVS in Integration and Testing

AVS Disabled, Appears Transactions Still Declined Due To AVS

cruzmoan — Fri, 04 Aug 2017 15:01:53 GMT

We are getting transactions declined because of AVS, even though we have AVS disabled. Has anybody else experienced this? If so what was the cause? Our General AVS settings for B,E,R,G,U, and S are all "Allow, Report Triggered Filters". Our address and Zip Code REsponses are "Allow, Report Triggered Filters" for N, and "Allow" for A,Z,W,Y.

Re: AVS Disabled, Appears Transactions Still Declined Due To AVS

RichardH — Fri, 04 Aug 2017 15:07:11 GMT

Hello @cruzmoan

Is this with your production or sandbox account? If production, may I suggest contacting customer support by phone at 877-447-3938. They have additional tools available to them to help diagnose your issue.

If a sandbox transaction, please provide a sample request and response with any sensitive information removed.

Richard