topic Re: Getting Error E00001 in Sandbox When Trying to Delete Customer Profiles in Integration and Testing

Getting Error E00001 in Sandbox When Trying to Delete Customer Profiles

charlesl1 — Thu, 03 Aug 2017 12:01:52 GMT

Getting Error E00001 in Sandbox When Trying to Delete Customer Profiles. Nothing has changed in the sandbox account that we can tell. Was working fine yesterday. Just started this morning. We have retried sveral times with the same error.

To note: Getting a list of customer profile ids works fine. It just erros when we try to delete by the customer profile id. Again this worked fine yesterday.

Re: Getting Error E00001 in Sandbox When Trying to Delete Customer Profiles

ntates — Thu, 03 Aug 2017 14:35:41 GMT

I am encountering the same issue when trying to Create and Update Customer Profiles as well. I cannot say whether this worked fine yesterday. No one in my company reported any issues yesterday while testing.

Re: Getting Error E00001 in Sandbox When Trying to Delete Customer Profiles

RichardH — Thu, 03 Aug 2017 14:51:04 GMT

Hello @ntates @charlesl1

We are aware of the issue in sandbox and our operations team is working on a solution.

Richard

Re: Getting Error E00001 in Sandbox When Trying to Delete Customer Profiles

RichardH — Thu, 03 Aug 2017 18:22:06 GMT

This issue should now be resolved. Please let us know if it's resolved for you or if you continue to have trouble using our sandbox.

Re: Getting Error E00001 in Sandbox When Trying to Delete Customer Profiles

kylepauljohnson — Thu, 03 Aug 2017 18:29:45 GMT

We're seeing this issue still on a number of API endpoints. including getCustomerProfile

Re: Getting Error E00001 in Sandbox When Trying to Delete Customer Profiles

RichardH — Thu, 03 Aug 2017 19:15:31 GMT

@kylepauljohnson Like the previous reporters, was this working before and then stopped working today?

Richard

Re: Getting Error E00001 in Sandbox When Trying to Delete Customer Profiles

kylepauljohnson — Thu, 03 Aug 2017 19:21:20 GMT

Yessir. Was working probably until about 1.5 - 2 hours ago then suddenlty started throwing errors.

Re: Getting Error E00001 in Sandbox When Trying to Delete Customer Profiles

kylepauljohnson — Thu, 03 Aug 2017 19:24:50 GMT

The last successful call it looks like that I made was at 11:18 AM PST

Re: Getting Error E00001 in Sandbox When Trying to Delete Customer Profiles

RichardH — Thu, 03 Aug 2017 19:40:40 GMT

@kylepauljohnson is this for sandbox or production?

Re: Getting Error E00001 in Sandbox When Trying to Delete Customer Profiles

kylepauljohnson — Thu, 03 Aug 2017 20:10:31 GMT

Sandbox

Re: Getting Error E00001 in Sandbox When Trying to Delete Customer Profiles

ntates — Fri, 04 Aug 2017 12:29:16 GMT

@RichardH This is working for us this morning now. Thanks!

Re: Getting Error E00001 in Sandbox When Trying to Delete Customer Profiles

kylepauljohnson — Fri, 04 Aug 2017 15:27:56 GMT

We are stilling haveing the issue this morning in the sandbox. Any ETA on this?

Re: Getting Error E00001 in Sandbox When Trying to Delete Customer Profiles

RichardH — Fri, 04 Aug 2017 15:31:08 GMT

@kylepauljohnson

We're scratching our heads on this one because we cannot duplicate. We're able to delete customer profiles at will and our automated testing shows the same.

Is it only this API method that does not work, or are you unable to connect for other api calls?

Let's also get some details on if you're using our API or an SDK, which version and language.

Richard

Re: Getting Error E00001 in Sandbox When Trying to Delete Customer Profiles

kylepauljohnson — Fri, 04 Aug 2017 16:02:19 GMT

We are using the C# .net SDK. getCustomerProfile and getCustomerPaymentProfile are examples of failing requests. We are using version 1.9.3 of the SDK.

Re: Getting Error E00001 in Sandbox When Trying to Delete Customer Profiles

RichardH — Fri, 04 Aug 2017 16:06:06 GMT

@kylepauljohnson Are other API calls successful or is everything failing?

Re: Getting Error E00001 in Sandbox When Trying to Delete Customer Profiles

kylepauljohnson — Fri, 04 Aug 2017 16:08:23 GMT

Pretty much everything we call to you at this point is failing.

Re: Getting Error E00001 in Sandbox When Trying to Delete Customer Profiles

RichardH — Fri, 04 Aug 2017 16:11:16 GMT

@kylepauljohnson OK this perhaps is a different problem than reported by the OP. Our sandbox now requires a TLS 1.2 connection. Are you able to sniff the connection and determine if your system is able to make a secure connection?

Richard

Re: Getting Error E00001 in Sandbox When Trying to Delete Customer Profiles

kylepauljohnson — Fri, 04 Aug 2017 16:23:26 GMT

Ok I think we just foudn the issue. The transaction key appears to have gotten changed and expired about the time mentioned earlier. So after generating a new one all seems ok again.

Re: Getting Error E00001 in Sandbox When Trying to Delete Customer Profiles

RichardH — Fri, 04 Aug 2017 16:32:02 GMT

@kylepauljohnson Glad you were able to find the issue.

Richard