topic Re: Migrating Subscriptions to Another Authorize.Net Account in Integration and Testing

Migrating Subscriptions to Another Authorize.Net Account

tarundhanwani — Tue, 24 Oct 2017 03:37:59 GMT

Hi, we're trying to migrate subscriptions from one Authorize.net account to another from our WordPress/Woocommerce website.

When we switched over the payment gateway settings, non of the renewals are working on the new account.

Please advise. Thanks

Re: Migrating Subscriptions to Another Authorize.Net Account

tarundhanwani — Tue, 24 Oct 2017 05:16:24 GMT

We tried importing/transferring the subscription details over to the second account. When renewal was triggered, the orders failed and these were the errors that we got:

Authorize.Net CIM Payment Failed (Subscription Renewal: payment token is missing/invalid.) Order status changed from Pending payment to Failed.

And

Authorize.Net CIM Payment Failed (Code: E00040, Message: Customer Profile ID or Customer Payment Profile ID not found.) Order status changed from Pending payment to Failed.

Re: Migrating Subscriptions to Another Authorize.Net Account

RichardH — Tue, 24 Oct 2017 12:34:24 GMT

Hello @tarundhanwani

Subscriptions created by one gateway account cannot be used by another gateway account.

Richard