topic Re: hosted payment form "Finger Print value is invalid" in Integration and Testing

hosted payment form "Unexpected error"

aschuck — Fri, 03 Mar 2017 13:27:26 GMT

I am developing a webpage that uses the Authorize.net hosted payment form to process the credit cards. The payment form loads fine, but when I fill in the form and hit the "Pay" button, the message "Unexpected error. Please try again."

If I hit "Pay" again it will come back with the message "Finger Print value is not valid."

What is the issue here and how can it be resolved?

thank you.

Re: hosted payment form "Unexpected error"

RichardH — Fri, 03 Mar 2017 13:55:01 GMT

Hello @aschuck

Is this occuring in the sanbox or production? Can you post how you are calling Get an Accept Payment Page?

Richard

Re: hosted payment form "Unexpected error"

aschuck — Fri, 03 Mar 2017 14:34:45 GMT

This is on production with "test mode" turned on. The same code works fine on a sandbox account. Here is a sample of how it's being used:

$request = new AnetAPI\GetHostedPaymentPageRequest();

$merchantAuthentication = new AnetAPI\MerchantAuthenticationType();
$merchantAuthentication->setName($apiLoginId);
$merchantAuthentication->setTransactionKey($transactionKey);
$request->setMerchantAuthentication($merchantAuthentication);

$transactionRequest = new AnetAPI\TransactionRequestType();
$transactionRequest->setTransactionType('authCaptureTransaction');
$transactionRequest->setAmount($amount);

$orderType = new AnetAPI\OrderType();
$orderType->setInvoiceNumber($invoiceNumber);
$transactionRequest->setOrder($orderType);

$request->setTransactionRequest($transactionRequest);

$settingObj = new AnetAPI\SettingType();
$settingObj->setSettingName('hostedPaymentReturnOptions');
$value = json_encode(['url' => $processLink, 'cancelUrl' => $cancelLink], JSON_UNESCAPED_SLASHES);
$settingObj->setSettingValue($value);
$request->addToHostedPaymentSettings($settingObj);

$controller = new AnetController\GetHostedPaymentPageController($request);
$response = $controller->executeWithApiResponse($this->environment);

$token = $response->getToken();

return "
<form method=\"post\" action=\"https://accept.authorize.net/payment/payment\">
<input type=\"hidden\" name=\"token\" value=\"$token\" />

<input type=\"submit\" />
</form>
";

Re: hosted payment form "Unexpected error"

RichardH — Fri, 03 Mar 2017 14:44:49 GMT

@aschuck

I suspect the issue is attempting a transaction while in Test Mode. Test Mode instructs the gateway to only validate credentials, it does not actually process the transaction, nothing is stored at the gateway and a transaction ID is always zero.

Can you try this in live mode? Make sure you void the transaction if production.

If you prefer, try the same conditions in the sandbox using test mode to see if you get similar results.

Either way let us know the results so we can report the issue to product development.

Richard

Re: hosted payment form "Unexpected error"

Appliquertech — Sat, 29 Apr 2017 06:29:07 GMT

same issue happends with me.. too.. in sandbox.. its working fine.. when we use live api loginid and transaction key then it throw error
Finger Print value is not valid.

i have tried with production live mode and test mode.. i have checked every setting on authorize.net gateway setting.. i dont find anything wrong or missing in setting but its not solve yet.. i have tried several way..
ACCESS hosted method i am using.. and what ever parameter is mentioned in document which i have passed

and get token correctly and then hosted form appear. then enter credit card information and all then press Pay button then its thorws error
Finger Print value is not valid.

not sure what to do? any guideance or help ...

please .. i have spent a lot of time on this.. its wierd issue.. not much help available on googling too about this issue

thanks in adavance.

VJ

Re: hosted payment form "Unexpected error"

bertq — Mon, 01 May 2017 02:30:49 GMT

I too am getting the error "Fingerprint value is invalid".

It just recently started happening in the Production (non-test) environment.

Everything was working okay earlier in the month.

Bert

Re: hosted payment form "Finger Print value is invalid"

bertq — Mon, 01 May 2017 03:40:12 GMT

I tested this again in the SandBox and it worked fine.

Took the same code (changing the MERCHANT_TRANSACTION_KEY, MERCHANTE_LOGIN_ID) and the following lines of code:

-------- snippet of output from diff command -----------------------------------

< $response = $controller->executeWithApiResponse( \net\authorize\api\constants\ANetEnvironment::SANDBOX);

---

> $response = $controller->ex

ecuteWithApiResponse( \net\authorize\api\constants\ANetEnvironment::PRODUCTION);

116c117

< <form id="send_token" action="https://test.authorize.net/payment/payment" method="post" target="load_payment" >

---

> <form id="send_token" action="https://secure.authorize.net/payment/payment" method="post" target="load_payment" >

118c119

< <form id="send_token" action="https://test.authorize.net/payment/payment" method="post" >

---

> <form id="send_token" action="https://secure.authorize.net/payment/payment" method="post" >

-b

-------------------------------------------------

The production environment gives the error "Finger Print value is invalid".

I even logged onto Authorize.Net to get a new Merchant_Transaction_Key. Same error.

Bert

Re: hosted payment form "Finger Print value is invalid"

RichardH — Mon, 01 May 2017 15:14:20 GMT

@bertq @Appliquertech

I've reported your issue to the product team for analysis.

I'd recommend subscribing to this topic so that you'll be alerted via email if there are updates. To subscribe, click Topic Options at the top of this thread and then select Subscribe. You'll then receive an email once anyone replies to your post.

Thanks,

Richard

Re: hosted payment form "Finger Print value is invalid"

RichardH — Mon, 01 May 2017 15:32:08 GMT

@Appliquertech

For your production endpoint, could you try using https://accept.authorize.net/payment/payment and see if you get better results?

Richard

Re: hosted payment form "Finger Print value is invalid"

bertq — Mon, 01 May 2017 16:04:23 GMT

Using https://accept.authorize.net/payment/payment gives the same error message.

Bert

Re: hosted payment form "Finger Print value is invalid"

RichardH — Mon, 01 May 2017 19:34:27 GMT

@Appliquertech @bertq

We've identified the issue and they are working on a solution.

Richard

Re: hosted payment form "Finger Print value is invalid"

bertq — Tue, 02 May 2017 21:11:54 GMT

Richard,

Is there an estimated time of delivery of a working solution?

Bert

Re: hosted payment form "Finger Print value is invalid"

RichardH — Tue, 02 May 2017 21:40:25 GMT

@bertq I don't yet have details when the solution will be complete, but there are a lot of people working on the solution.

Richard

Re: hosted payment form "Finger Print value is invalid"

bertq — Mon, 15 May 2017 14:08:24 GMT

Hi Richard,

How close are we to getting a working solution?

Regards,

BertQ

Re: hosted payment form "Finger Print value is invalid"

RichardH — Mon, 15 May 2017 14:24:53 GMT

Hello @bertq

Let me check with product development and see what I can find out. Last information I have is a solution was found and tested, but not yet deployed to production.

Richard

Re: hosted payment form "Finger Print value is invalid"

RichardH — Mon, 15 May 2017 15:51:45 GMT

Hello @aschuck @bertq @Appliquertech

This issue should now be resolved. Please let us know if you no longer see this issue.

Richard

Re: hosted payment form "Finger Print value is invalid"

bertq — Tue, 16 May 2017 13:38:54 GMT

Richard,

So far it looks like it's working.

Thank you.

BertQ

Re: hosted payment form "Finger Print value is invalid"

MusicMonkey5555 — Tue, 30 May 2017 15:22:57 GMT

We have had this issue intermitently on production environment not in test mode. Most the time we don't have it, but a couple times the token will get returned, the form will be displayed. Our team will then fill it out and submit it and get back this error.

Does this error only happen when the authorize.net credentials are off? I want to make sure it isn't something we are doing wrong, but I can't find any details about the error.

Re: hosted payment form "Finger Print value is invalid"

Aaron — Wed, 31 May 2017 21:35:35 GMT

Hi @MusicMonkey5555,

There could be a few causes of this error. The most common is using a token more than once. Once a payment has been submitted, future uses of the token would bring up this error.

To get more specific than that, we'd probably need a lot more details about what exactly is happening when the error appears, ideally with something reproducible.

Re: hosted payment form "Finger Print value is invalid"

luisbecerril — Tue, 06 Jun 2017 16:55:14 GMT

Hello

I am getting the same issue when I perform the following steps:

Steps

1. Use sandbox account credentials as well as sandbox url endpoint

2. Request a token and get a hosted payment page

3. Try to process a transaction which will return error code (e.g. 46282 as Zip Code)

4. Correct the transaction (change zip code)'

5. Finger Print value is invalid

Might there be something that I am missing? Should we request a new token whenever the transaction has failed?

Greetings

Luis.