topic Re: Failing Authorize Continue Transactions for some PayPal customers in Integration and Testing

Failing Authorize Continue Transactions for some PayPal customers

stevec — Tue, 31 Oct 2017 20:55:23 GMT

Every once in a while, we have a customer that repeatedly tries to checkout using PayPal and are unable to because our authOnlyContinueTransaction fails repeatedly. We get the message code E00027 "The transaction was unsuccessful." with error code 23 "An error occurred during processing. Please try again." This is happening repeatedly and intermittenly, to a very small subset of our PayPal customers.

The customers always seem to be people outside the US that are shipping to a freight forwarder within the US.

Support tickets and chat have not been able to offer any information we don't know already.

What might be causing these transactions to fail? Is it on PayPal's end?

Re: Failing Authorize Continue Transactions for some PayPal customers

NexusSoftware — Tue, 31 Oct 2017 23:11:30 GMT

Error code E00027 gets returned for an AVS mismatch. You may be able to resolve the issue by checking your Authorize.net Merchant control panel, under Settings > Address Verification Service, and select the Authorize and Hold For Review or Process or Report Triggered Filter option instead of decline for your General AVS and Address and ZIP Code Responses.

Re: Failing Authorize Continue Transactions for some PayPal customers

stevec — Wed, 01 Nov 2017 13:51:00 GMT

Is Advanced Fraud Detection required for that? The only options I see are to reject under certain conditions - we have only basic fraud detection enabled.

Re: Failing Authorize Continue Transactions for some PayPal customers

NexusSoftware — Wed, 01 Nov 2017 13:56:09 GMT

Under Fraud Detection Suite > Enhanced Address Verification Service (AVS) Handling Filter enabled.

Re: Failing Authorize Continue Transactions for some PayPal customers

stevec — Wed, 01 Nov 2017 15:06:26 GMT

Under Fraud Detection Suite for Enhanced AVS Handling Filter it says "Requires Advanced FDS" which we do not have. I'll have to investigate enabling it a bit more if that's a requirement to address this issue.