topic Re: No webhooks received after approving held transaction (when declined) in Integration and Testing

No webhooks received after approving held transaction (when declined)

CoreyC — Wed, 08 Nov 2017 18:47:03 GMT

Sorry I know thats a confusing subject. Steps to reproduce:

Submit transaction
Held for review by Regional IP Address Filter with setting, "Do NOT Authorize Transactions, Hold for Review"
Transaction approved manually via Authnet interface
Transaction was declined by card issuer (status seen in Authnet interface)

The only webhook received through out this flow was:

net.authorize.payment.fraud.held

Nothing that the transaction was approved or declined.

Re: No webhooks received after approving held transaction (when declined)

Aaron — Wed, 08 Nov 2017 20:38:51 GMT

Hi @CoreyC,

There's no Webhooks event for a declined transaction, so I wouldn't expect notification there. However, I would still expect you to get a notification for the fraud approval.

I'll run this by the team and see if a notification is to be expected in all cases where the transaction is released from a fraud hold, or only in cases where that release results in a successful authorization.

Re: No webhooks received after approving held transaction (when declined)

CoreyC — Thu, 09 Nov 2017 16:30:45 GMT

Thanks Aaron - I would expect a webhook for fraud.approved but no authcapture.created.