topic Re: Authentication error when switching to Live in Integration and Testing

Authentication error when switching to Live

PcDudes524 — Tue, 28 Nov 2017 17:13:57 GMT

All of my code is working correctly with my sandbox credentials but as soon as I switch to the live version I start getting an error. The error is E00007 "User authentication failed due to invalid authentication values".

I have checked and rechecked my authentication values and they are correct. I submitted a ticket to Authorize and they just keep parroting back that error E00007 is because my authentication values are wrong.

Re: Authentication error when switching to Live

RichardH — Tue, 28 Nov 2017 18:13:03 GMT

Hello @PcDudes524

Are you using credentials retrieved from production merchant interface (https://account.authorize.net) or your sandbox credentials. Our production and sandbox systems are completely separate and you cannot use one set of credentials with the other.

Richard

Re: Authentication error when switching to Live

PcDudes524 — Tue, 28 Nov 2017 18:48:14 GMT

I am using credentials from the production merchant interface. As I said the code works fine with sandbox authentication values but when I switch to the live authentication I get an error.

Re: Authentication error when switching to Live

kikmak42 — Tue, 28 Nov 2017 21:13:10 GMT

If your code is working fine with Sandbox environment, that means you are making request to Sandbox API endpoint (https://apitest.authorize.net/xml/v1/request.api) with correct Sandbox API credentials.

For live transaction you will need to make the calls to Production API endpoint (https://api.authorize.net/xml/v1/request.api) with Production API credentials.

If you make this 2 things correct your request should get successful response. Please cross check this 2 things.

Re: Authentication error when switching to Live

PcDudes524 — Tue, 28 Nov 2017 21:20:26 GMT

Yes, that is part of the switch from the sandbox enviroment to the live enviroment. Would you like me to post my code so you can double check it?

Re: Authentication error when switching to Live

kikmak42 — Tue, 28 Nov 2017 21:35:17 GMT

You can use your credentials to make the following request to the Production Endpoint( https://api.authorize.net/xml/v1/request.api) using Postman or any rest client.

<authenticateTestRequest xmlns="AnetApi/xml/v1/schema/AnetApiSchema.xsd">
<merchantAuthentication>
<name>API_LOGIN_ID</name>
<transactionKey>API_TRANSACTION_KEY</transactionKey>
</merchantAuthentication>
</authenticateTestRequest>

If you still get E00007 error then there is an issue with the credentials, otherwise there is somewhere something wrong in the code.

Re: Authentication error when switching to Live

PcDudes524 — Tue, 28 Nov 2017 21:48:56 GMT

The Postman program is quite complicated, any tips on how to use it with Authorize because I am lost here.

Re: Authentication error when switching to Live

Anurag — Tue, 28 Nov 2017 23:41:25 GMT

You can use the sample code on the Github for testing your credentials

https://github.com/AuthorizeNet/sample-code-java

Re: Authentication error when switching to Live

PcDudes524 — Thu, 30 Nov 2017 16:22:18 GMT

Ok, the script is now properly generating a token and displaying the payment iframe. However when I enter payment information I get the following error.

"User authentication failed due to invalid authentication values."

Any ideas?

Re: Authentication error when switching to Live

bhav — Fri, 01 Dec 2017 06:13:36 GMT

@PcDudes524 Can you try resetting your API password thru MINT URL - https://account.authorize.net and retry the API with latest password?

Re: Authentication error when switching to Live

NickL — Fri, 01 Dec 2017 19:28:08 GMT

Here's a quick helpful reference for authentication issues:

Be sure your form is posting the nonce token to the correct URL. This is the most common issue I've seen, where developers left the Sandbox url in the form action.

Production:

https://accept.authorize.net/payment/payment

Sandbox:

https://test.authorize.net/payment/payment

Be sure you are posting to the correct API Endpoint. This is less common, but I've seen developers leave the Sandbox endpoint in the code.

Production:

https://api.authorize.net/xml/v1/request.api

Sandbox:

https://apitest.authorize.net/xml/v1/request.api

Least common, but still an issue (especially with JAVA): Verify your server can connect to TLS 1.0 and TLS 1.2.

Production currently uses TLS 1.0 and Sandbox uses TLS 1.2.

Hope this helps and good luck sir.

Edit: Please take care when writing your nodes (for xml) or keys (for json), they are case sensitive AND they must be written in order of the API documentation. If you have them out of order, it will give errors that do not make sense (like authentication errors even when everything is correct).

Re: Authentication error when switching to Live

PcDudes524 — Mon, 04 Dec 2017 16:56:38 GMT

I have reset the authentication codes and can now generate a token in the live enviroment.

When I try to submit payment information however I get the user authentication error.

@NickL- I have double checked all of these things and they are all set correctly.

Re: Authentication error when switching to Live

PcDudes524 — Wed, 06 Dec 2017 16:18:35 GMT

Switched everything back to sandbox mode and it worked fine, still totally stumped..

Re: Authentication error when switching to Live

kikmak42 — Thu, 07 Dec 2017 17:31:54 GMT

Can you trying something to find where the actual issue is, in sandbox mode change the API credentials to something random, and see if it fails.

I'm suspecting that wherever you are setting up the credentials, the code is not picking from there.

If the request fails than I will be wrong.

If you can post some logs or the code block it will help us to understand better.

Regards