topic Re: Paypal Error in Integration and Testing

Paypal Error

AmericanWoman — Wed, 06 Dec 2017 20:49:18 GMT

I am new to Authorize.net.

I am trying to enable Paypal in the Digital Payment Solutions area and it will saying Pending for about 15-20 minutes. Afterwards, an Error suddenly appears. This has happened about 5 times now.

Is anyone else having this issue?

This is what I am getting:

Thank you for adding PayPal to your Authorize.Net account.

Transaction Readiness:
Unfortunately, there has been an error while enabling your account to process transactions. You can disable PayPal by clicking the Disable button below, then attempt to re-enable PayPal. If the problem persists, contact Customer Support.

Re: Paypal Error

bhav — Thu, 07 Dec 2017 01:55:37 GMT

@AmericanWoman I have tried and i see the same issue in Sandbox. We have opened a ticket to internally track and investigate the issue. Sorry for the inconvinence.

-Bhavana

Re: Paypal Error

DougWAI — Tue, 12 Dec 2017 05:30:34 GMT

I have had your same issue. We first tried to activate the PayPal Digital Payment Solutions early November with your SAME error.

I did live chat with CSR at Authorize.NET thinking it was simple and now after a month without resolution; I’m not sure what to think.

I recommend starting a Merchant Support eTicket so they can realize how many people have this same issue.

It would be nice to see Authorize.NET post a different error message on their PayPal activation page because clearly you cannot disable and re-enable to fix the issue.

Re: Paypal Error

AmericanWoman — Tue, 12 Dec 2017 18:12:53 GMT

Good afternoon, Bhavana

So, even though I have a Paypal Business Account, I will not be able to use Paypal as a payment method on my website? Transactions will not submit properly?

I am still unable to enable Paypal in my Authorize account. Thank you.

Re: Paypal Error

AmericanWoman — Tue, 12 Dec 2017 18:39:17 GMT

Good afternoon, Doug

I agree this is very frustrating. Does this mean that even with a Paypal Business Account, we can't accept funds because it is not enabled on the end of Authorize.net?

Re: Paypal Error

DougWAI — Tue, 12 Dec 2017 20:18:01 GMT

Good afternoon,

It is unreasonable that Authorize.net is advertising PayPal integration availability and they know it hasn't worked for months on new accounts.

I am concerned that Authorize.net has no intention of fixing it. Or at least they have proven that it isn’t a priority. The crazy part is that it works fine in their sandbox system.

FYI, Doug

Re: Paypal Error

bhav — Tue, 12 Dec 2017 20:21:53 GMT

@AmericanWoman , @DougWAI I am checking with peer teams and will let you know by EOD today.

Re: Paypal Error

bhav — Wed, 13 Dec 2017 04:06:42 GMT

@AmericanWoman, @DougWAI We are very sorry for the inconvinence. We are still working on this issue. Will keep you posted.

Re: Paypal Error

DougWAI — Tue, 19 Dec 2017 06:36:47 GMT

Does anyone have an idea if this will ever be fixed?

Re: Paypal Error

bhav — Wed, 27 Dec 2017 23:17:32 GMT

@DougWAI We are sorry for the inconvenience. We are aware of this issue. Can you please post your emailID here? I am going to share the same with our customercare team so that they would communicate to you directly when the issue is fixed.

-Bhavana

Re: Paypal Error

DougWAI — Tue, 02 Jan 2018 16:33:44 GMT

I do have a a Merchant Support eTicket from November which I have been promised a reponse once fixed.

Does the customercare team have a goal date? Anything I could share with my customers would help.

Thanks, Doug

Re: Paypal Error

Anurag — Fri, 05 Jan 2018 08:42:00 GMT

Thanks all for the patience waiting for it .

As per the latest update from the team , the fix is currently tentatively scheduled to be deployed by 15th Jan .

Will keep the group posted on the updates .

Re: Paypal Error

Anurag — Sat, 13 Jan 2018 00:26:23 GMT

Hi All ,

The fix has been released to production .

Thanks

Re: Paypal Error

AmericanWoman — Sat, 13 Jan 2018 03:04:00 GMT

Good evening,

Thank you so much. I checked and Paypal is enabled. It works. Thank you, again.

DougWAI, I hope all is well on your end too.

Re: Paypal Error

intsoft — Wed, 03 Jun 2020 16:51:28 GMT

i'm having this issue now and have talked to authorize.net support but am still unable to connect paypal to auth.net. i had it connected but wanted to change the paypal account so i disconnected and then when i try to reconnect to the new paypal account i get the error described above. i was forced to integrate paypal directly but this is a pain as the db supported all transactions through auth.net but no longer works that way and we have two different paths for payment processing. any updates on if this can be "fixed" again? thanks.