topic Re: ANET Hosted Form PaymentProfile cannot be sent with billing data. in Integration and Testing

ANET Hosted Form PaymentProfile cannot be sent with billing data.

ggramajo — Wed, 10 Jan 2018 00:01:39 GMT

Using HOSTED PAYMENT FORM against the Production's environment we're receiving the following exception:

PaymentProfile cannot be sent with billing data.

This was working without hiccups against the sandbox.

Which could be the source of the issue. We're seeing clearly that once presented the hosted form shows the available payment methods under the passed customer's profile.

Thanks in advance for any help that can be provided,

Gabe.

Re: ANET Hosted Form PaymentProfile cannot be sent with billing data.

ggramajo — Wed, 10 Jan 2018 16:08:07 GMT

Any ideas what could be wrong here ?

Thanks in advance,

Gabe.

Re: ANET Hosted Form PaymentProfile cannot be sent with billing data.

ggramajo — Wed, 10 Jan 2018 16:28:59 GMT

I was able to figure out that if I include the setting:

settingNameEnum.hostedPaymentBillingAddressOptions.ToString() in show = true

and a profile has been provided then that error raises.

Now the exception thrown by the API it's not clear at all about the source of the error.

Thanks,

Gabe.

Re: ANET Hosted Form PaymentProfile cannot be sent with billing data.

Anurag — Wed, 10 Jan 2018 19:31:21 GMT

Hi @ggramajo

The team is aware of this issue and will be fixing it in the upcoming release .

For now as a workaround please pass

settingNameEnum.hostedPaymentBillingAddressOptions.ToString() in show = false in the settings .

Re: ANET Hosted Form PaymentProfile cannot be sent with billing data.

ggramajo — Wed, 10 Jan 2018 20:20:25 GMT

Hi ,

I imagine that you guys are aware that if I try to add a new card to the passed profile under those conditions it's going to return an AVS Mismatch exception.

Thanks,

Gabe.

Re: ANET Hosted Form PaymentProfile cannot be sent with billing data.

Anurag — Wed, 10 Jan 2018 22:45:15 GMT

Can you provide more details on this use case ?

It should be able to add a new card in the customer profile without passing BillTO .

Re: ANET Hosted Form PaymentProfile cannot be sent with billing data.

ggramajo — Thu, 11 Jan 2018 16:33:52 GMT

Hi anuragg:

So it's really simple to reproduce if you pass the setting in conjunction with a profile id:

settings[4] = new settingType();
settings[4].settingName = settingNameEnum.hostedPaymentBillingAddressOptions.ToString();
settings[4].settingValue = "{\"show\": true}";

and you try to add a payment type (new cc) then the error is sourced in an AVS mismatch while processing the data on the credit card holder's information: address, city, etc. We confimed this with different credit cards for which we're 100% sure the right information is provided and it's always the same outcome.

Regards,

Gabe.

Re: ANET Hosted Form PaymentProfile cannot be sent with billing data.

ggramajo — Thu, 11 Jan 2018 17:19:46 GMT

Also anuragg:

Can you guys provide an ETA of when the problem is going to be resolved ?

Thanks in advance,

Gabe.

Re: ANET Hosted Form PaymentProfile cannot be sent with billing data.

ggramajo — Wed, 24 Jan 2018 17:02:27 GMT

Any updates to the questions in here ?

Re: ANET Hosted Form PaymentProfile cannot be sent with billing data.

jster1324 — Tue, 13 Feb 2018 17:09:53 GMT

We just experienced this bug as well with a customer.

Any updates on the fix?

Re: ANET Hosted Form PaymentProfile cannot be sent with billing data.

msupko88 — Tue, 13 Feb 2018 20:52:33 GMT

I posted about the same issue in this thread:

https://community.developer.authorize.net/t5/Integration-and-Testing/Accept-Hosted-Payment-Form-billing-field-entries-suddenly-being/m-p/60668/highlight/true#M35186

Still waiting for a response.

Re: ANET Hosted Form PaymentProfile cannot be sent with billing data.

parthireddy3108 — Tue, 03 Apr 2018 20:23:09 GMT

Mr. Anurag/Admin

Curious, If you have an update on this issue ?

I am having a problem, where our client is able to add their ACH Bank information along with their billing infomation in "getHostedProfilePageRequest". When they are trying to make a payment using the above saved ACH Banking profile, they are seeing the following error.

"PaymentProfile cannot be sent with billing data."

I am passing the following setting.

var hostedPaymentBillingAddressOptions = new settingType
{
settingName = "hostedPaymentBillingAddressOptions",
settingValue = "{\"show\": true, \"required\": false}"
};

Thanks in advance.

Re: ANET Hosted Form PaymentProfile cannot be sent with billing data.

angie — Wed, 04 Apr 2018 01:43:42 GMT

Hello,

Our dev team has already resolved this issue and this problem will be gone after our next release.

We will try to have the next release as soon as possible.

Currently, if you are sending <getHostedPaymentPageRequest> with <customerProfileId>, which means you want to allow the user to pay with profile, you cannot send <billTo> information or set "show" = true in hostedPaymentBillingAddressOptions. Otherwise, if user choose to pay with profile, "PaymentProfile cannot be sent with billing data" will show on the page.

That is, pay with profile currently cannot co-exist with "billing" information.

But, after our next release, all the settings will be working without any problem.

Hopefully this helps! And thank you for your patiance and support!

-Angie

Re: ANET Hosted Form PaymentProfile cannot be sent with billing data.

scottmun — Wed, 04 Apr 2018 16:41:09 GMT

angie,

Any idea of the timing for that release?

Thx,

Scott

Re: ANET Hosted Form PaymentProfile cannot be sent with billing data.

Anurag — Wed, 04 Apr 2018 17:22:14 GMT

Hi @scottmun

We are targetting the release by early May as its bundled with other Accept Suite updates .

Will keep the thread posted as we get near the release .

Thanks

Re: ANET Hosted Form PaymentProfile cannot be sent with billing data.

scottmun — Wed, 04 Apr 2018 19:48:20 GMT

Thank you. It can't come soon enough. We're trying to release, but can't without the ability to save more than 1 payment profile.

Scott

Re: ANET Hosted Form PaymentProfile cannot be sent with billing data.

scottnes1 — Fri, 04 May 2018 16:25:38 GMT

Hi @angie and/or @Anurag,

It's early May. Any word on the release of this fix? We also can't deploy until the issue is resolved.

Thanks,

Scott (a different one)

Re: ANET Hosted Form PaymentProfile cannot be sent with billing data.

Anurag — Fri, 04 May 2018 20:02:51 GMT

Hi @scottnes1

We got some secruity/env road bumps along the way for the release and right now its looks to be end of May/start of June .

Rest assured this is top priority from the team release it earliest .

Let me know if any questions or reach out at developer_feedback@authorize.net

Thanks

Anurag

Re: ANET Hosted Form PaymentProfile cannot be sent with billing data.

scottnes1 — Fri, 04 May 2018 19:35:04 GMT

Thanks, @Anurag. I understand, but it's disappointing.

Re: ANET Hosted Form PaymentProfile cannot be sent with billing data.

scottnes1 — Thu, 31 May 2018 17:32:01 GMT

Hi again @Anurag,

Any update on the release date?

Thanks,

Scott (the second one)