topic Re: Sandbox Accounts: Transactions Submitted via Accept.js were Captured but Unsettled since 2018-03 in Integration and Testing

Sandbox Accounts: Transactions Submitted via Accept.js were Captured but Unsettled since 2018-03-04

waihon55 — Thu, 08 Mar 2018 04:02:23 GMT

My team use 2 sandbox accounts for testing.

Transactions submitted to both the accounts since 2018-03-04 until now were captured but pending settlement.

Captured transactions would usually be settled on the following days. All of my team's transactions that were submitted and captured till 2018-03-02 were already settled.

I'd need help and/or explanation on this urgently as my QA team may see this as a blocker for releasing my team's integration with Accept.js to the production.

Re: Sandbox Accounts: Transactions Submitted via Accept.js were Captured but Unsettled since 2018-03

RichardH — Thu, 08 Mar 2018 04:04:23 GMT

Hello @waihon55

I've alerted our operations team to check sandbox settlement.

Richard

Re: Sandbox Accounts: Transactions Submitted via Accept.js were Captured but Unsettled since 2018-03

waihon55 — Thu, 08 Mar 2018 04:19:03 GMT

Thank you, @RichardH for your quick response to this matter.

I look forward to seeing sanbox settlement be back to normal soon.

Re: Sandbox Accounts: Transactions Submitted via Accept.js were Captured but Unsettled since 2018-03

waihon55 — Thu, 08 Mar 2018 07:30:34 GMT

I received a latest "Successful Credit Card Settlement Report" email from Authorize.net about 30 minutes ago.

I logged in to check and am glad to find that all transactions with status "Captured/Pending Settlement" previously have become "Settled Successfully".

Thank you again, @RichardH for your assistance!