topic Re: Visa Debit not working, all cards declined in Integration and Testing

Visa Debit not working, all cards declined

expresspotato — Mon, 12 Mar 2018 20:30:23 GMT

Hi,

We're a new merchant and we're trying to process Visa Debit but no matter what cards we try the transaction is always declined. This is by VT or API.

1. We sent the full card number and expiary

2. We've included the full billing info
3. We've included the CCV

Yet always declined. We called our banks (tried both TD Canada and RBC) without much luck, all they say is they never see the transaction. We were successful in purcasing and refunding from Amazon.ca and there are tousands of dollars in each account.

Do we need to include more? Any expert advice on the subject would be appreciated.

Re: Visa Debit not working, all cards declined

RichardH — Tue, 13 Mar 2018 01:43:50 GMT

Hello @expresspotato

If you're experiencing this issue with your live production site, you should contact customer support. They are available 24x7 to assist you.

If this is with a sandbox account, could you provide more details?

Richard

Re: Visa Debit not working, all cards declined

expresspotato — Tue, 13 Mar 2018 18:45:54 GMT

It's in production.

Called into support all they said was it is declined by either Elavon or the issuing bank. Will reach out to them and see.

Re: Visa Debit not working, all cards declined

expresspotato — Wed, 14 Mar 2018 02:40:45 GMT

Issuing bank said they never saw the transaction, so must be Elavon... My sales rep has reached out to them waiting to hear back.