General Error (Processing Error)

starrychloe — Fri, 16 Mar 2018 18:24:05 GMT

I'm getting this error when trying to submit a charge. The API gives the error "#35 An error occurred during processing. Call Merchant Service Provider." but I don't have the phone number to Authorize.net.

Transaction Detail

Transaction ID: 40011476565

Transaction Status:

General Error (Processing Error)

Settlement Information
Settlement Amount:	USD 10,000.00
Settlement Date and Time:
Authorization Information
Authorization Amount:	USD 10,000.00
Submit Date/Time:	16-Mar-2018 10:54:25 PDT
Authorization Code:
Reference Transaction ID:	Not Applicable
Transaction Type:	Authorization w/ Auto Capture
Market Type:	eCommerce
Product:	Card Not Present
Address Verification Status:	Street Address: Match Zip: Matched first 5 digits (Y)
Card Code Status:	Not Processed
CAVV Result Code:	Not Applicable
Fraud Score Applied:	Not Applicable
Recurring Billing Transaction:	N
Partial Capture Status:	Not Applicable
Customer IP:	76.118.xxx.xxx
Payment Information
Card Type:	American Express
Card Number:	XXXX0002
Expiration Date:	XXXX
Total Amount:	USD 10,000.00
Order Information
Invoice #:	3
Description:	Member - Installment
Customer Billing Information
Name:	Test User
Company:
Address:	100 Main St.
City:	Indianapolis
State/Province:	IN
Zip Code:	46204
Country:	United States of America
Phone:	212-222-3333
Fax:
Email:	test15@example.com

Customer ID:	27
Customer Type:
Customer TaxID/SSN:

DL Number:
DL State:
DL DOB:
Shipping Information
Name:
Company:
Address:
City:
State/Province:
Zip Code:
Country:
Additional Details - Level 2 Data
Tax:	0.00
Freight:	0.00
Duty:	0.00
Tax Exempt:	N
PO Number:

Re: General Error (Processing Error)

RichardH — Fri, 16 Mar 2018 22:13:08 GMT

Hello @starrychloe

Is this a sandbox or production transaction? If sandbox, try submitting a longer invoice number.

You can reach customer support at 877-447-3938.

Richard

Re: General Error (Processing Error)

starrychloe — Sun, 18 Mar 2018 03:57:05 GMT

It is sandbox. Why would the length of the invoice number matter?

Re: General Error (Processing Error)

RichardH — Sun, 18 Mar 2018 15:57:37 GMT

@starrychloe

We've had a few non-standard triggers sneak into our simulator. Using a more realistic invoice number will work around the issue while we fix.

Richard

topic General Error (Processing Error) in Integration and Testing

General Error (Processing Error)

Re: General Error (Processing Error)

Re: General Error (Processing Error)

Re: General Error (Processing Error)