Accept.js - E00007 User authentication failed due to invalid authentication values - Fixed

douwinga — Mon, 19 Mar 2018 15:05:12 GMT

Hello,

This is not a question, but actually how we fixed this issue in our production environment to hopefully help anybody else that runs into this. The error message is not very helpful and is usually caused when people are using their prod credentials for the sandbox environment.

We started seeing the error "E00007 User authentication failed due to invalid authentication values" on Saturday March 19 2018 in our production environment. We use Accept.js with the C# SDK for the backend. We have been using this setup successfully for many months (I think over a year now) in production, so we knew it had to be a change done by authorize.net. The issue turned out to be that we were using the 1.9.0 version of the C# sdk, and to fix the issue we upgraded to 1.9.4. Once we upgraded everything worked.

The reason why we were still on 1.9.0 even after the TLS 1.2 change to authorize.net is because the version 1.9.4 does not actually fix the TLS 1.2 issue without this PR https://github.com/AuthorizeNet/sdk-dotnet/pull/216. We had tried 1.9.4 previously and ended up rolling back to 1.9.0 and doing a workaround for TLS 1.2 as that is all that we could get to work at the time.

I hope this is able to help somebody else when they are in a panic and wondering what is going on.

Re: Accept.js - E00007 User authentication failed due to invalid authentication values - Fixed

Anurag — Tue, 20 Mar 2018 04:34:00 GMT

Hi @douwinga

Thanks reporting this issue . I have asked the team to look into it .

Will keep you posted .

Re: Accept.js - E00007 User authentication failed due to invalid authentication values - Fixed

basusap — Tue, 20 Mar 2018 05:38:07 GMT

We have merged the PR https://github.com/AuthorizeNet/sdk-dotnet/pull/216.

This will be released in the next version of the sdk.

Re: Accept.js - E00007 User authentication failed due to invalid authentication values - Fixed

douwinga — Tue, 20 Mar 2018 12:23:19 GMT

Thank you guys!

topic Re: Accept.js - E00007 User authentication failed due to invalid authentication values - Fixed in Integration and Testing

Accept.js - E00007 User authentication failed due to invalid authentication values - Fixed

Re: Accept.js - E00007 User authentication failed due to invalid authentication values - Fixed

Re: Accept.js - E00007 User authentication failed due to invalid authentication values - Fixed

Re: Accept.js - E00007 User authentication failed due to invalid authentication values - Fixed