topic Re: Partial Refund on Transaction that is not settled presents no error in Integration and Testing

Partial Refund on Transaction that is not settled presents no error

nccqp — Mon, 21 May 2018 14:48:28 GMT

Hello,

I am trying to create a partial refund solution that will determine whether a transaction has settled by first attempting to perform a partial refund, which should return the error code 50 if the transaction has not been settled.

	{
		"code" : "50",
		"text" : "This transaction is awaiting settlement and cannot be refunded.",
		"integration_suggestions" : "", 
		"other_suggestions" : "Credits or refunds may only be performed against settled transactions. The transaction against which the credit/refund was submitted has not been settled, so a credit cannot be issued."
	},

For a partial refund on a transaction that has not settled, I am not getting this error in the sandbox environment. Instead the partial refund is being appended to the batch that the original transaction is in. I had the understanding that this could not happen.

Does error 50 only happen in a production environment, or should I expect production to behave the same as the sandbox?

Thanks in advance.

Re: Partial Refund on Transaction that is not settled presents no error

RichardH — Mon, 21 May 2018 14:57:51 GMT

Hello @nccqp

An unsettled transaction can only be voided which cancels the entire transaction. If you wait until after settlement has occured, you can refund a portion of the transaction up to the original amount.

Richard

Re: Partial Refund on Transaction that is not settled presents no error

nccqp — Mon, 21 May 2018 15:04:55 GMT

Hello Richard,

Thanks for the reply.

The issue is that the sandbox is allowing a partial refund for a transaction in a batch that is unsettled.

My understanding was that the Authorize.net platform would not allow this to happen and would throw an error on an attempt to do so. I was wanting to use the condition of whether the error is thrown or not to determine whether to do a void or not.

Thank you

Re: Partial Refund on Transaction that is not settled presents no error

RichardH — Mon, 21 May 2018 15:17:12 GMT

@nccqp

Can you please provide a sample transaction request and response to duplicate the issue in the sandbox?

Richard

Re: Partial Refund on Transaction that is not settled presents no error

nccqp — Mon, 21 May 2018 16:28:37 GMT

Richard,

After futher debugging, I discovered that I was sending the refund as a "authCaptureTransaction". After I changed it to "refundTransaction" it worked just fine.

Silly mistake on my part, sorry about that. Thanks for your time!