General Error - Code 35 An error occurred during processing. Call Merchant Service Provider."

teamservice27 — Thu, 07 Jun 2018 11:54:02 GMT

Hello I have General Error - Code 35 "An error occurred during processing. Call Merchant Service Provider." But I don`t and understand what is reason of this error. Please help!) P.S. Production Enviroment. I have 85-90% successfull transactions

P.P.S Users data changed by conidential reasons

Settlement Information
Settlement Amount:	USD 349.95
Settlement Date and Time:	24-May-2018 02:17:49 PDT
Business Day:	24-May-2018
Batch ID:	689751760
Authorization Information
Available Card Balance:	USD (79,228,162,514,264,337,593,543,950,335.00)
Authorization Amount:	USD 349.95
Surcharge:	0.00
Submit Date/Time:	23-May-2018 21:50:09 PDT
Authorization Code:	000000
Reference Transaction ID:	Not Applicable 0
Terminal ID:
Entry Mode:	Keyed
Transaction Type:	Authorization w/ Auto Capture
Market Type:	eCommerce
Product:	Card Not Present
Mobile Device ID:
Address Verification Status:	AVS Not Applicable (P)
Card Code Status:	Not Processed
CAVV Result Code:	Not Applicable
Fraud Score Applied:	Not Applicable
Recurring Billing Transaction:	N
Partial Capture Status:	Not Applicable
Customer IP:	138.68.48.178
Payment Information
Card Type:	American Express
Card Number:	XXXX2002
Expiration Date:	XXXX
Total Amount:	USD 349.95
Order Information
Show Itemized Order Information
Invoice #:	262
Description:
Itemized Order Information
Item:	48984
Item Name:	Booking
Item Description:
Item Quantity:	1
Unit Price:	0.00
Taxable:	N

Customer Billing Information
Name:	Some User1
Company:
Address:
City:
State/Province:
Zip Code:
Country:	USA
Phone:	5136774314
Fax:
Email:	someuser1@gmail.com

Customer ID:	13710
Customer Type:
Customer TaxID/SSN:

DL Number:
DL State:
DL DOB:
Shipping Information
Name:
Company:
Address:
City:
State/Province:
Zip Code:
Country:
Additional Details - Level 2 Data
Tax:	0.00
Freight:	0.00
Duty:	0.00
Tax Exempt:	N
PO Number:

Settlement Information
Settlement Amount:	USD 109.98
Settlement Date and Time:	14-May-2018 02:16:56 PDT
Business Day:	14-May-2018
Batch ID:	688354822
Authorization Information
Available Card Balance:	USD (79,228,162,514,264,337,593,543,950,335.00)
Authorization Amount:	USD 109.98
Surcharge:	0.00
Submit Date/Time:	13-May-2018 15:10:06 PDT
Authorization Code:	000000
Reference Transaction ID:	Not Applicable 0
Terminal ID:
Entry Mode:	Keyed
Transaction Type:	Authorization w/ Auto Capture
Market Type:	eCommerce
Product:	Card Not Present
Mobile Device ID:
Address Verification Status:	AVS Not Applicable (P)
Card Code Status:	Matched
CAVV Result Code:	Not Applicable
Fraud Score Applied:	Not Applicable
Recurring Billing Transaction:	N
Partial Capture Status:	Not Applicable
Customer IP:	138.68.48.178
Payment Information
Card Type:	Visa
Card Number:	XXXX1902
Expiration Date:	XXXX
Total Amount:	USD 109.98
Order Information
Show Itemized Order Information
Invoice #:	220
Description:
Itemized Order Information
Item:	48254
Item Name:	Booking
Item Description:
Item Quantity:	1
Unit Price:	0.00
Taxable:	N

Customer Billing Information
Name:	Some User2
Company:
Address:
City:
State/Province:
Zip Code:
Country:	USA
Phone:	3104652345
Fax:
Email:	someuser2@gmail.com

Customer ID:	14053
Customer Type:
Customer TaxID/SSN:

DL Number:
DL State:
DL DOB:
Shipping Information
Name:
Company:
Address:
City:
State/Province:
Zip Code:
Country:
Additional Details - Level 2 Data
Tax:	0.00
Freight:	0.00
Duty:	0.00
Tax Exempt:	N
PO Number:

Re: General Error - Code 35 An error occurred during processing. Call Merchant Service Provider.&

RichardH — Thu, 07 Jun 2018 18:54:38 GMT

@teamservice27

This error indicates there is a problem with your processor configuration, not something you cannot fix in code. Please contact customer support by phone for fastest service.

Richard

Updated content in RED.

Re: General Error - Code 35 An error occurred during processing. Call Merchant Service Provider.&

6zayn — Thu, 07 Jun 2018 18:48:49 GMT

Hi!

I had problems with my processor.

Regards,

Zayn.

Re: General Error - Code 35 An error occurred during processing. Call Merchant Service Provider.&

joseph-costello — Fri, 18 Oct 2019 11:50:33 GMT

Did anyone ever discover any reasoning behind this or a fix? I also am getting occasional error 35's for a single customer (with only a single product of mine). Auth.net customer service & MSP customer service both were contacted and both are giving me the run around saying that its the other company's fault, with no resolution

Since Jan 2019 I have had 12 Error 35s. And all 12 transactions are all for the same 2 CIM profiles.

topic General Error - Code 35 An error occurred during processing. Call Merchant Service Provider.&quot; in Integration and Testing

General Error - Code 35 An error occurred during processing. Call Merchant Service Provider."

Re: General Error - Code 35 An error occurred during processing. Call Merchant Service Provider.&

Re: General Error - Code 35 An error occurred during processing. Call Merchant Service Provider.&

Re: General Error - Code 35 An error occurred during processing. Call Merchant Service Provider.&

topic General Error - Code 35 An error occurred during processing. Call Merchant Service Provider." in Integration and Testing