topic Re: AcceptUI.js dialog not showing on some computers in Integration and Testing

AcceptUI.js dialog not showing on some computers

gabriel_arlo — Wed, 20 Jun 2018 02:40:18 GMT

As a user of the AcceptUI.js solution, we have a few final customers complaining about the authorize.net script not properly showing the Payment details dialog.

Most of our users are using it on computers and tablets for months without any issue. So the following ticket might be the reason. Your administrator Anurag is mentioning a new release coming this June. When is this release planned? Would that automatically replace the script at the url below (v3)?

https://community.developer.authorize.net/t5/Integration-and-Testing/AcceptUI-modal-not-opening-for-specific-user/m-p/63036#M37241

https://js.authorize.net/v3/acceptUI.js

Thank you for the feedback.

gabriel at Arlo

Re: AcceptUI.js dialog not showing on some computers

Anurag — Wed, 20 Jun 2018 05:04:52 GMT

Hi @gabriel_arlo

Yes the fix will be in the upcoming release mid of July right now .

It will added in the current v3 script .

Thanks

Re: AcceptUI.js dialog not showing on some computers

gabriel_arlo — Sun, 29 Jul 2018 21:53:53 GMT

Hi Anurag

Has this fix been released already?

Thank you.

Re: AcceptUI.js dialog not showing on some computers

gabriel_arlo — Sun, 12 Aug 2018 21:22:08 GMT

Hi @Anurag

Has this fix been released by now?

We would appreciate a response as it's been 2 months now.

Thanks

Re: AcceptUI.js dialog not showing on some computers

Anurag — Tue, 14 Aug 2018 06:48:29 GMT

Hi @gabriel_arlo

Unfornuatrly the release which has this fix got rollbacked in sandbox some weeks back .

The dev team is still working to release it again soon .

I will update once i have some more concrete dates for it .

Thanks

Re: AcceptUI.js dialog not showing on some computers

gabriel_arlo — Sun, 19 Aug 2018 20:23:38 GMT

Hi @Anurag

Thank you for the feedback.

We are very interested in an update once this fix will be released Live.

Thanks.

Re: AcceptUI.js dialog not showing on some computers

swiftrunner235 — Thu, 23 Aug 2018 14:46:54 GMT

We recently started using AcceptUI.js and ran into this same issue. We also did a little digging and found a solution to the problem:

The Problem:
- We have a mixture of development laptops with touchscreens and those that do not have touchscreens. The ones without touchscreens work with the unmodified verison of AcceptUI.js. The touchscreen laptops work only when using the touchscreens. If a mouse is connected or the tackpad is used, the event will not fire as it is only looking for the "touchend" event becuase the code is checking for touch devices and if the device is touch enabled it only registers the touch event.
Solution:
1. Download the latest AcceptUI.js file from https://jstest.authorize.net/v3/acceptUI.js
2. Open the file in your favorite text editor
3. Starting at character 157, remove ' ? "touchend" :'
4. From character 148 to 164 should read: 'g(t, "click", n)'

This solution should still work for touch devices, it does for ours. It also requires you to host the AccteptUI.js file on your sever for deployment.

Re: AcceptUI.js dialog not showing on some computers

gabriel_arlo — Mon, 08 Oct 2018 19:49:07 GMT

Hi @Anurag

How are you?

Any update on this bug? The fix was supposed to be released in June and we are now in October.

Regards

Re: AcceptUI.js dialog not showing on some computers

Anurag — Mon, 08 Oct 2018 19:53:45 GMT

Hi @gabriel_arlo

This issue should have been fixed now .

Can you check and validate if its still an issue for you ?

Thanks

Anurag