topic Re: Urgent !!! Suddenly Hosted Payment form behaving weird in Integration and Testing

Urgent !!! Suddenly Hosted Payment form behaving weird

raviparmar — Thu, 19 Jul 2018 00:18:34 GMT

Urgent !!! Suddenly Hosted Payment form behaving weird

Hi Team,

We are using authorize.net hosted payment form since long ago and it was working fine in both sandbox and production .

Today in sandbox account we observed hosted payment form suddenly started showing order summary at the top of the form and phone number as a mandatory field.
We never seen these before or we have not touched or made any changes in authorize.net implementation.

Also, in IE hosted payment form stop working. When user click on complete checkout button its got stuck on that hosted payment form only.

We have never seen this before with sandbox.

I am wondering why we are getting these things at this movement.

Have you released any changes in sandbox configuration/hosted form ?

Please let us know as this is blocker for our Testing and UAT.
As of today production is working fine but still can you please make sure that there is not changes released for production.

Thanks,
Ravi

Re: Urgent !!! Suddenly Hosted Payment form behaving weird

Anurag — Thu, 19 Jul 2018 00:46:09 GMT

Hi @raviparmar

Thanks for the feedback . Yes we are fixing the below 2 issues for sandbox .

Can you let us know what is the version of IE and operating system you seeing the issue ?

Thanks

Re: Urgent !!! Suddenly Hosted Payment form behaving weird

raviparmar — Thu, 19 Jul 2018 05:16:16 GMT

Dear Anurag,

Thanks for your response.

Is there any ETA for this fix ? And when we will get this as it is in sandbox?

In IE when we click on Complete Checkout button from the iFrame its not moving ahead and stuck up.

We are not able to move it forward because of these issues so I can't comment about any other issues .

Can you please also make sure that this will not impact our production environment.

Thanks,
Ravi Parmar

Re: Urgent !!! Suddenly Hosted Payment form behaving weird

angie — Thu, 19 Jul 2018 06:27:47 GMT

Hi @raviparmar,

Fix is done from Dev side and currently it's going into our test environment.

According to our current plan, fix will be available in sandbox tomorrow morning.

We will definitely keep you posted as soon as sandbox deployment is done, so that you can verifty from your side.

Thanks again for your feedback!

- Angie

Re: Urgent !!! Suddenly Hosted Payment form behaving weird

angie — Thu, 19 Jul 2018 15:43:41 GMT

Hi, @raviparmar,

Our new deployment to sandbox is done. Could you please verify from your side, see if the issues are fixed?

It would be helpful if you can clear your cache in the browser first and do the verification.

Thanks,

Angie

Re: Urgent !!! Suddenly Hosted Payment form behaving weird

jwh31579 — Thu, 19 Jul 2018 16:16:05 GMT

We are noticing similiar issues. We have noticed that the order summary has been removed. However we have test automation around the accept hosted iframe and notice that the functionaility has changed.

In the past, if you entered an invalid card number, there was an error message displayed to hint to the user that their card number was invalid. Now, there is no error, and the submit button is disabled. Is this something that we can expect to be reverted to the old functionality?

Re: Urgent !!! Suddenly Hosted Payment form behaving weird

angie — Thu, 19 Jul 2018 16:25:04 GMT

Hi @jwh31579,

The card number validation is still there. Hint(red border line) should still show when card number is invalid.

Could you please clear browser cache and try again? If issue continues, attach a screenshot? That will be very helpful.

Thanks a lot!

- Angie

Re: Urgent !!! Suddenly Hosted Payment form behaving weird

raviparmar — Thu, 19 Jul 2018 16:47:02 GMT

Phone number is no longer a required field, so we can go ahead with some of our automated testing. However, on IE, we still get all of the new fields. When we press the button to submit the credit card information, it hangs in your code.

By corporate policy, the users who do the UAT testing are required to use IE. So our UAT testing is still blocked. We had hoped to complete our UAT testing today. Please look into this as soon as possible.

Also country field is overlapping.

We are using IE11(with document mode 10) and Windows 7 & 8

Thanks

Re: Urgent !!! Suddenly Hosted Payment form behaving weird

ReadyQA — Thu, 19 Jul 2018 17:49:30 GMT

Hello, there used to be an error msg on the UI where declined card error message shows. Below is an example of where the error msg would show up. The error "Invalid Card Number" is no longer present on the UI, there is only the red underline that you mentioned.

Re: Urgent !!! Suddenly Hosted Payment form behaving weird

ElaineM — Thu, 19 Jul 2018 23:20:37 GMT

Hi ReadyQA,

The card number in your example passes a Mod-10 check for a valid MasterCard BIN, so you should see a decline with a test card number as it should not be invalid. We recently updated our MasterCard BIN range. We are not sure when you last saw an invalid response, but this decline response in Production and a Success response in Sandbox.

Can you confirm that you are seeing this with this card number and in what environment and provide any additional detail that may be helpful to us in understanding what you are encountering?

Thank you,

Elaine

Re: Urgent !!! Suddenly Hosted Payment form behaving weird

ReadyQA — Fri, 20 Jul 2018 14:34:37 GMT

Hello ElaineM, so the screen shot I pasted was an example of where the error msg used to show up when a card was invalid (instead of showing the declined error you would see "Invalid Card Number"). Now when a card is invalid (such as 4222222222222222) the only thing that happens is the line under the card number turns red and the add card button is disabled. Before you could put in an invalid card number then click the add card button, next you would see the Invalid Card Number error (where you see declined error) and the line underneath would be red as well. Are you changing this behavior intentionally? I also noticed some of the elements have changed but I can update my automation to handle that. Please let me know and thanks!

Re: Urgent !!! Suddenly Hosted Payment form behaving weird

ElaineM — Fri, 20 Jul 2018 17:54:07 GMT

Thanks for the clarification ReadyQA.

Yes, we are changing this with intent as a method of allowing the user to correct anything we are able to identify which needs correction before the call is made, rather than requiring generation of a new token to submit another request with corrected data.

Please continue to review the changes we have implemented in our Sandbox environment at your availability as we look forward to your feedback.

Regards,

Elaine

Re: Urgent !!! Suddenly Hosted Payment form behaving weird

ReadyQA — Fri, 20 Jul 2018 22:36:48 GMT

Hello ElaineM, another change I noticed is that you allow a user to enter an invalid expiration date now such as 0511 where before you would automatically remove the last 1 as the year 11 wasn't valid. Now it is allowed, the button is still not enabled and it will be red highlighted but that also happened before.

Re: Urgent !!! Suddenly Hosted Payment form behaving weird

Anurag — Fri, 20 Jul 2018 22:47:39 GMT

Hi @ReadyQA

Yes this is new change based on our UI Usability testing on the forms .

Thanks