production webhook functionality

dbr11 — Mon, 06 Aug 2018 22:29:25 GMT

I spent hours testing a new implementation of Accept Hosted which had worked in the Sandbox, but wasn't working in Production. I was having trouble with my webhook listener. It was looking like a no-op- nothing done, nothing in the log. (Except for one entry, that showed no payload and no s-anet-signature in the arriving webhook.) When I looked at the webhooks sent from the notification history, it appeared that the webhooks had been sent. I was pretty much at my wit's end, with no idea of why this wasn't working. Three hours later, I looked at my log file, and suddenly there were all the appropriate entries showing that my listener did work appropriately.

Besides the hours of stress and frustration - How are we supposed to know if the webhooks aren't being properly sent? And, why did they show up in the notification log, but clearly were not arrivig here. The system was supposedly all working, according to the Authorize status. Is there somewhere else to look?

This was a very frustrating experience. Any suggestions would be appreciated.

Re: production webhook functionality

Anurag — Tue, 07 Aug 2018 19:06:57 GMT

Hi @dbr11

I am sorry to hear it .

Can you connect with me at developer_feedback@authorize.net so we can get some more information on this incident ?

Thanks

Re: production webhook functionality

Anurag — Thu, 09 Aug 2018 17:58:14 GMT

Hi @dbr11

Can you provide the webhookID or notificationID for which you had this issue ?

This will help the dev team to investigate it quicker .

Thanks

topic production webhook functionality in Integration and Testing

production webhook functionality

Re: production webhook functionality

Re: production webhook functionality