topic Re: The merchant login ID or password is invalid or the account is inactive. 13 error in Integration and Testing

The merchant login ID or password is invalid or the account is inactive. 13 error

ramesh1985 — Tue, 21 Aug 2018 22:10:22 GMT

I am using Wp E eCommerce with authorize.net plugin , when i click checkout button it shows "The merchant login ID or password is invalid or the account is inactive. 13 error" let me know how can i fix this error?

Ramesh.

thank you

Re: The merchant login ID or password is invalid or the account is inactive. 13 error

RichardH — Tue, 21 Aug 2018 22:12:09 GMT

Hello @ramesh1985

The only solution to this issue is to use the correct API Login and Transaction Key. Is this for your production or sandbox account? You cannot use sandbox credentials for a production account or vice versa.

https://developer.authorize.net/api/reference/responseCodes.html?code=13

Richard