topic Re: Magento 2 Auth.net API request has no response in Integration and Testing

Magento 2 Auth.net API request has no response

nbennett25 — Tue, 04 Sep 2018 18:45:33 GMT

Hello - we are seeing seemingly random drops in responses from Auth.net. With the debug log on, we saw a customer place 2 orders, the first has no response, and the 2nd, placed half an hour later, went through fine. There is no record of Auth.net ever receiving the first request, and the customers order is still in 'Pending' state (rather than 'Processing,' which occurs after the payment has been confirmed).

The 2nd order was placed, there is a record of the transaction in Auth.net and the customers order has been processed in Magento as expected.

How can I determine why the initial order did not receive a response? From the payment log:

[2018-08-31 16:53:04] main.DEBUG: array (
  'request' => 
  array (
    [order data] // FIRST ORDER, NO RESPONSE
  ),
) [] []
[2018-08-31 17:17:51] main.DEBUG: array (
  'request' => 
  array (
    [order data] // SECOND ORDER, SUCCESSFUL RESPONSE
  ),
) [] []
[2018-08-31 17:17:54] main.DEBUG: array (
  'response' => 
  array (
    'x_response_code' => '1',
    'x_response_reason_code' => '1',
    'x_response_reason_text' => 'This transaction has been approved.',
    ...
  ),
) [] []

Re: Magento 2 Auth.net API request has no response

nbennett25 — Thu, 13 Sep 2018 15:16:50 GMT

Any updates here? this has occurred randomly a few times over the last few weeks - is this just the result of an issue on Auth.net's side? Not sure why one request would fail and the next would be fine...

Re: Magento 2 Auth.net API request has no response

RichardH — Thu, 13 Sep 2018 15:45:06 GMT

@nbennett25

It may help if you identified the specific Magento plugin you are using with Authorize.Net.

Richard

Re: Magento 2 Auth.net API request has no response

nbennett25 — Thu, 13 Sep 2018 15:50:03 GMT

Thanks @RichardH - not sure what you mean, we're using the built in Auth.net module (

vendor/magento/module-authorizenet/) with Magento 2.2.4.