topic Re: Refund (or equivalent) against captured transaction pending settlement in Integration and Testing

Refund (or equivalent) against captured transaction pending settlement

colin — Wed, 14 Oct 2009 14:20:32 GMT

According to the documentation, I can execute a refund against only a settled transaction. Since transactions settle in a batch once daily, how would I handle a situation where I need to issue a refund, but the settlement is pending. Do I have any options aside from waiting until the next day (after the settlement) to execute the refund?

I am using CIM, if that makes a difference.

Re: Refund (or equivalent) against captured transaction pending settlement

stymiee — Wed, 14 Oct 2009 15:14:38 GMT

Simply void the transaction. It's prevents the transaction from being processed and won't even show on the customer's statement.

Re: Refund (or equivalent) against captured transaction pending settlement

cnptest82009 — Fri, 23 Oct 2009 23:32:46 GMT

How can I find out if I should use void or refund? Do I have to look for the error of refund and if I get Response Reason Code 54 "The referenced transaction does not meet the criteria for issuing a credit" and then do the void, is there a better way?

Re: Refund (or equivalent) against captured transaction pending settlement

funnyhammer — Wed, 24 Feb 2010 00:08:29 GMT

Can someone answer this or offer any guidance? I'm up against the same issue.

Jonny

Re: Refund (or equivalent) against captured transaction pending settlement

stymiee — Wed, 24 Feb 2010 00:23:36 GMT

If the transaction has not settled (this usually is the case if the transaction was run that business day) then you'll need to do a void. If the transaction has settled (this happens overnight) then a refund will be necessary.

Re: Refund (or equivalent) against captured transaction pending settlement

wwilkins — Tue, 15 Feb 2011 22:12:45 GMT

Given an authorized transaction that may or may not have been captured is it safe to

try and refund the transaction and then void the authorization if the refund fails?

Re: Refund (or equivalent) against captured transaction pending settlement

Michelle — Wed, 16 Feb 2011 21:38:55 GMT

Yes that should work. Or you could try to void the authorization and if that's unsuccessful, issue a refund. :smileyhappy:

Thanks,

Michelle

Developer Community Manager

Re: Refund (or equivalent) against captured transaction pending settlement

Yusuf — Tue, 23 Aug 2011 21:07:42 GMT

where can i find code in classic asp for refund and void

Re: Refund (or equivalent) against captured transaction pending settlement

Michelle — Wed, 24 Aug 2011 20:04:21 GMT

Hey Yusuf,

Check out our sample code page and select the appropriate integration method.

Thanks,

Michelle

Developer Community Manager

Re: Refund (or equivalent) against captured transaction pending settlement

Yusuf — Wed, 24 Aug 2011 21:47:57 GMT

it does not have example for refund using AIM and classic asp