Authroize.Net take too long to acknowledge.

ammarkhan91 — Wed, 24 Oct 2018 16:39:22 GMT

Hi,

We have a .net mvc application and have the latest authroize.net sdk (v 1.9.6) installed. And have the following api end point integrated

https://developer.authorize.net/api/reference/index.html#payment-transactions-charge-a-credit-card

We recently start getting complaints from our customer where the payment went through successfully but they stuck on payment form. And the reason we found out after the request initiate to authroize.net, customer get's charged immediately but sometime it takes very long to acknowledge back and as result customer's get frustrated and feel like it hangs and they close there session.

Even though we set the following timeout parameters in web.config to 20 sec but looks it does not respect those. And it keeps waiting for acknowledgement.

We haven't made any code changes on our side for a long but that start happening recently. Any help would be highly appreciated.

Thanks

Re: Authroize.Net take too long to acknowledge.

chsriniv9 — Wed, 05 Dec 2018 12:25:39 GMT

Hi @ammarkhan91,

Please share if you are still observing this issue and are there any specific browsers in which this issue is reported from your customers.

Thanks

topic Authroize.Net take too long to acknowledge. in Integration and Testing

Authroize.Net take too long to acknowledge.

Re: Authroize.Net take too long to acknowledge.