Accept.JS hosted payment form issues

justing95 — Fri, 01 Feb 2019 00:03:45 GMT

We are having an issue with the Accept.js hosted payment form for a bit now where once the user clicks to open the payment window, the window pops up but has a loading wheel that stays indefinitely. It's not every user but it does happen probably about a dozen times a day. We've been unable to solve this bug and haven't been able to find any resources that are of much help. We have two environments that it's running in, an Angular 6 application, and an ASP.NET MVC 5 application, and it seems to happen in both. Is there anything we could be doing wrong to make this happen, or is it a bug in Accept.js UI?

Re: Accept.JS hosted payment form issues

justing95 — Fri, 08 Feb 2019 20:17:50 GMT

Update on this after more investigation, it seems to happen when the user has a slow connection. I found another post - https://community.developer.authorize.net/t5/Integration-and-Testing/AcceptUI-has-issues-loading-initially-on-low-bandwidth-clients/m-p/65350#M39032 - that seems to be describing the same issue as us. When is the best time to load the script to avoid this issue as best as possible in the future?

topic Accept.JS hosted payment form issues in Integration and Testing

Accept.JS hosted payment form issues

Re: Accept.JS hosted payment form issues