topic Re: Customer Information Manager in sandbox not showing latest profile id. in Integration and Testing

Customer Information Manager in sandbox not showing latest profile id.

murlikrishna4 — Thu, 28 Feb 2019 13:55:22 GMT

Hi There,

New profile created via authorize.net sandbox web console or through API are not displaying in the customer information manager but through API I am able to use the received profile id and customer id.

The actual problem is in my sandbox profiles created after 9th Jan 2019 is not displaying in the Customer Information Manager list whereas we have created plenty of profiles.

Please fix the above bug if any in the sandbox.

Thanks

Re: Customer Information Manager in sandbox not showing latest profile id.

RichardH — Thu, 28 Feb 2019 17:12:51 GMT

Hello @murlikrishna4

If I understand your issue correctly, you are creating customer profiles through either the API or the Merchant Interface. However, these customer profiles do not appear within the Merchant Interface but you can create new transactions using the API?

And you've created many customer profiles after January 9th and none appear within the Merchant Interface?

Richard

Re: Customer Information Manager in sandbox not showing latest profile id.

murlikrishna4 — Thu, 28 Feb 2019 19:58:19 GMT

Richard, Your understanding is right. Please provide me solutions.

Re: Customer Information Manager in sandbox not showing latest profile id.

RichardH — Thu, 28 Feb 2019 20:09:51 GMT

@murlikrishna4 You will need to provide your sandbox API Login ID or Gateway ID, I cannot find an account using your community email address.

Richard

Re: Customer Information Manager in sandbox not showing latest profile id.

sharpinnovation — Thu, 28 Feb 2019 20:12:40 GMT

I am experiencing the same issue. I created a new CIM profile in my sandbox via the website (Not the API), and it gave me an ID, however the CIM list is showing as empty in my account.

Re: Customer Information Manager in sandbox not showing latest profile id.

RichardH — Thu, 28 Feb 2019 20:51:01 GMT

@sharpinnovation @murlikrishna4

I've escalated your issue to a Support Specialist.

Richard

Re: Customer Information Manager in sandbox not showing latest profile id.

RichardH — Thu, 28 Feb 2019 23:46:40 GMT

@murlikrishna4 @sharpinnovation

We've duplicated your issue in the sandbox and our product team is investigating. Hello

would recommend subscribing to this topic so that you'll be alerted via email with updates. To subscribe, click Topic Options at the top of this thread and then select Subscribe. You'll then receive an email once anyone replies.

Thanks,

Richard

Re: Customer Information Manager in sandbox not showing latest profile id.

murlikrishna4 — Fri, 01 Mar 2019 13:23:16 GMT

Seems the issue is fixed now I am able to see my old profiles Ids and newly created one in the CIM. Thanks