topic Webhook with accept host can not ping or trigger on secure server in Integration and Testing https://community.developer.cybersource.com/t5/Integration-and-Testing/Webhook-with-accept-host-can-not-ping-or-trigger-on-secure/m-p/67268#M40707 <P>I've intergrated the webhook in our Dev server with <STRONG>http</STRONG> (not secure) and it's working fine, then deploy to the production server using <STRONG>https</STRONG> (secured) and our authorize account is in LIVE mode. When i tried to use "Test Webhook" (ping) in the portal, it said "<FONT color="#FF0000"><STRONG>Error: </STRONG><SPAN>The ping operation failed. This could be due to connectivity issues, invalid url or server downtime. Check the url details for the webhook and try again.". &nbsp;</SPAN></FONT></P><P>&nbsp;</P><P><FONT color="#000000"><SPAN>Two server are excactly the same environment, but we can not ping to our production from webhook which configured on the Authorize Portal. It's also can not trigger and receive any notification on our server.&nbsp;</SPAN></FONT></P><P>&nbsp;</P><P><FONT color="#000000"><SPAN>I only see the different between Dev and Production server is the secure or not.</SPAN></FONT></P><P>&nbsp;</P><P><FONT color="#000000"><SPAN>Do you have any solution for this? Thanks in advance.</SPAN></FONT></P> Thu, 04 Apr 2019 13:31:03 GMT htkt89 2019-04-04T13:31:03Z Webhook with accept host can not ping or trigger on secure server https://community.developer.cybersource.com/t5/Integration-and-Testing/Webhook-with-accept-host-can-not-ping-or-trigger-on-secure/m-p/67268#M40707 <P>I've intergrated the webhook in our Dev server with <STRONG>http</STRONG> (not secure) and it's working fine, then deploy to the production server using <STRONG>https</STRONG> (secured) and our authorize account is in LIVE mode. When i tried to use "Test Webhook" (ping) in the portal, it said "<FONT color="#FF0000"><STRONG>Error: </STRONG><SPAN>The ping operation failed. This could be due to connectivity issues, invalid url or server downtime. Check the url details for the webhook and try again.". &nbsp;</SPAN></FONT></P><P>&nbsp;</P><P><FONT color="#000000"><SPAN>Two server are excactly the same environment, but we can not ping to our production from webhook which configured on the Authorize Portal. It's also can not trigger and receive any notification on our server.&nbsp;</SPAN></FONT></P><P>&nbsp;</P><P><FONT color="#000000"><SPAN>I only see the different between Dev and Production server is the secure or not.</SPAN></FONT></P><P>&nbsp;</P><P><FONT color="#000000"><SPAN>Do you have any solution for this? Thanks in advance.</SPAN></FONT></P> Thu, 04 Apr 2019 13:31:03 GMT https://community.developer.cybersource.com/t5/Integration-and-Testing/Webhook-with-accept-host-can-not-ping-or-trigger-on-secure/m-p/67268#M40707 htkt89 2019-04-04T13:31:03Z Re: Webhook with accept host can not ping or trigger on secure server https://community.developer.cybersource.com/t5/Integration-and-Testing/Webhook-with-accept-host-can-not-ping-or-trigger-on-secure/m-p/67272#M40711 <P>Hello&nbsp;<a href="https://community.developer.cybersource.com/t5/user/viewprofilepage/user-id/29568">@htkt89</a>&nbsp;</P> <P>&nbsp;</P> <P>Are you using standard port 443 for your secure connection? You might also confirm that your endpoint supports a TLS 1.2 connection.</P> <P>&nbsp;</P> <P>Richard</P> Thu, 04 Apr 2019 15:57:23 GMT https://community.developer.cybersource.com/t5/Integration-and-Testing/Webhook-with-accept-host-can-not-ping-or-trigger-on-secure/m-p/67272#M40711 RichardH 2019-04-04T15:57:23Z Re: Webhook with accept host can not ping or trigger on secure server https://community.developer.cybersource.com/t5/Integration-and-Testing/Webhook-with-accept-host-can-not-ping-or-trigger-on-secure/m-p/67274#M40713 <P>Hi&nbsp;<a href="https://community.developer.cybersource.com/t5/user/viewprofilepage/user-id/7546">@RichardH</a>&nbsp;:</P><P>&nbsp;</P><P>Are you using standard port 443 for your secure connection?</P><P>-&gt; Yes, we are using port 443 for secure connection.</P><P>&nbsp;</P><P>You might also confirm that your endpoint supports a TLS 1.2 connection.</P><P>-&gt; Do you mean your service only support later TLS &nbsp;1.2? We're using the TLS 1.0.</P><P>&nbsp;</P><P>Can you please confirm this is the cause of this issue?</P><P>Thanks for your help.</P> Thu, 04 Apr 2019 17:44:20 GMT https://community.developer.cybersource.com/t5/Integration-and-Testing/Webhook-with-accept-host-can-not-ping-or-trigger-on-secure/m-p/67274#M40713 htkt89 2019-04-04T17:44:20Z Re: Webhook with accept host can not ping or trigger on secure server https://community.developer.cybersource.com/t5/Integration-and-Testing/Webhook-with-accept-host-can-not-ping-or-trigger-on-secure/m-p/67275#M40714 <P><a href="https://community.developer.cybersource.com/t5/user/viewprofilepage/user-id/29568">@htkt89</a>&nbsp;</P> <P>&nbsp;</P> <P>Yes, we require a TLS 1.2 connection.</P> <P>&nbsp;</P> <P><A href="https://support.authorize.net/s/article/Authorize-Net-Support-for-SSL-TLS-FAQ" target="_blank">https://support.authorize.net/s/article/Authorize-Net-Support-for-SSL-TLS-FAQ</A></P> <P>&nbsp;</P> <P>Richard</P> Thu, 04 Apr 2019 17:46:34 GMT https://community.developer.cybersource.com/t5/Integration-and-Testing/Webhook-with-accept-host-can-not-ping-or-trigger-on-secure/m-p/67275#M40714 RichardH 2019-04-04T17:46:34Z