topic Re: Send Email to Customer on subscription renewal fail in Integration and Testing

Send Email to Customer on subscription renewal fail

palvijay — Wed, 29 May 2019 06:36:45 GMT

Hi,

I am working on subscription functionality where I need to send email to customer(whose subscription has failed) on renewal fail.

I found that on subscription renewal fail, email is sent to admin/staff, but there was no option to automatically send email to the customer whose subscription has failed.

I explored other options, checked up webhook also but didn't find any event that will get fired on subscription renewal fail.

So is it possible to get webhook event on subscription renewal fail ? or are there any other option ?

Regards,

Re: Send Email to Customer on subscription renewal fail

Renaissance — Wed, 29 May 2019 07:22:19 GMT

@palvijay

Not 100% sure but I do not think auth.net has any prebuilt functionality. If I were doing that I would have a script that keeps track of renwal dates, then have webhooks or other automated db updates for payments. If you don't get a pending capture or captured pending settlement on the date, have your db + server side programming interact to send an email.

Re: Send Email to Customer on subscription renewal fail

palvijay — Wed, 29 May 2019 10:23:13 GMT

Thank you!!!

Re: Send Email to Customer on subscription renewal fail

Renaissance — Thu, 30 May 2019 04:20:13 GMT

Quite welcome my friend. Could you kindly mark this question solved? Best of luck to you.